Assessment 2 Written Communication

FPX 1250 Assessment 2 Written Communication: Writing an Email

Assessment 2 Written Communication


Written Communication: Writing an Email

To: XYZ, Printable

From: John Doe, XYZ Inc.

Date: February 7, 2023

Subject: Delayed dispatchment and delivery of the shipment

Hi, XYZ

I hope this email finds you well. I am contacting you regarding the delayed delivery of the shipment, and I want to update you regarding the status of your shipment. Unfortunately, it has come to our attention that the shipment has not yet arrived and is over a week late.

COM FPX 1250 Assessment 2 Written Communication: Writing an Email

I deeply apologize for any inconvenience this may have caused and want to assure you that we are taking immediate action to rectify the situation. The issue was that the label was damaged during shipping. The shipment was returned to the warehouse because the address was incomplete. We will provide a full refund for the shipping charge and ensure that the shipment will be delivered to you by Thursday of this week.

If there is anything else of concern, please reach out and we will have the matter resolved in no time. I am committed to ensuring a satisfactory resolution of the inconvenience this has caused you.

Thank you for your understanding, and please let me know if there is anything else I can do to help.

Best Regards

John Doe

Manager

XYZ Company

john.doe@xyz.com

COM FPX 1250 Assessment 2 Written Communication: Writing an Email

Writing an Email: The Six Ws

Who are you writing to?

Sara Robins

What is the problem?

Shipment was not delivered to the client because the label got detached during the shipping; hence, the address was incomplete. Consequently, the shipment was sent back to the warehouse.

What are your responsibilities in solving the problem? What responsibilities do others in your organization have?

The manager tasked me to contact the shipping manager and locate the shipment. I located that at the warehouse. I have made arrangements to make sure the shipment is dispatched and received.

When will the problem be corrected?

Our warehouse received the shipment. We have ratified the label issue and sent it for dispatch. It will be received at your end by Thursday.

How will the problem be addressed? What are the steps involved?

The shipment will be rechecked at the warehouse for quality, and we will ensure that the shipment is repackaged appropriately. It will be dispatched earliest and received at your end by Thursday.

Why are you sending the customer a message?

I understand you are frustrated and paranoid due delayed receivability of your shipment. We will ensure that this never happens again and that you receive the shipment by Thursday.

How do you think your customer is feeling?

The customer is paranoid and frustrated by the delayed receiving of the shipment.

Why do you think your customer is feeling that way?

The customer has not received the shipment, and the delay is almost a week. Moreover, the shipment is at our warehouse and has to be dispatched.

What are you trying to accomplish in the email you are sending? In other words, what is your purpose for writing?

The purpose of this conversation is to calm the customer. We accept our mistake and want to update you on the steps we are taking to resolve this problem.

ADDITIONAL INSTRUCTIONS FOR THE CLASS

Who We Are 

We are a professional custom writing website. If you have searched for a question and bumped into our website just know you are in the right place to get help with your coursework.

Do you handle any type of coursework?

Yes. We have posted our previous orders to display our experience. Since we have done this question before, we can also do it for you. To make sure we do it perfectly, please fill out our Order Form. Filling the order form correctly will assist our team in referencing, specifications, and future communication.

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  • Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, including a minimum of one scholarly source, and be at least 250 words. Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source. One or two-sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words. I encourage you to incorporate the readings from the week (as applicable) into your responses.

  • Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately. In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies. Participation posts do not require a scholarly source/citation (unless you cite someone else’s work). Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.

  • APA Format and Writing Quality

Familiarize yourself with the APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required). Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation. I highly recommend using the APA Publication Manual, 6th edition.

  • Use of Direct Quotes

I discourage over-utilization of direct quotes in DQs and assignments at the Master’s level and deduct points accordingly. As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content. It is best to paraphrase content and cite your source. Assessment 2 Written Communication

  • LopesWrite Policy

For assignments that need to be submitted to Lopes Write, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me. Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes. Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own? Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for tips on improving your paper and SI score.

  • Late Policy

The university’s policy on late assignments is a 10% penalty PER DAY LATE. This also applies to late DQ replies. Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances. If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect. I do not accept assignments that are two or more weeks late unless we have worked out an extension. As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.

  • Communication

Communication is so very important. There are multiple ways to communicate with me: Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class. Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.

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