Many factors can cause conflict within a team, levels of experience, opinions, personalities, priorities and many more. Conflict can be beneficial or detrimental to the team and the project. Often times our goal is not to dissolves the conflict but turn negative conflict into positive conflict. Conflict is a natural part of humans collaborating together towards a common goal. Conflict can bring all the different ideas and viewpoints together to enhance to outcome. It is up to us as humans to determine how we will allow these conflicts to either positively or negatively affect the end result.

Factors

Different levels of experience or education can cause some people to feel their opinions are of higher value than others. For example, John Doe has a master’s degree with 15 years of experience so he feels that he has more knowledge than the rest of the team. His conflict resolution type may be, competing, where he insist on making his view point the sole view of the rest of the team and does not want to consider any other ideas but his own. Whereas Mary Jane has a master’s degree with 2 years’ experience and she feels her ideas are more current and more relevant that that of the older team members.

Priorities and personalities will play a big role in conflict. Some people have a strong personality where others may tend to be more quiet and reserved. Both parties could have very good opinions views or ideas but may present them differently. Some people tend to be more competitive where others may lean more to compromise or avoidance all together as not to, rock the boat, so to speak. 

When all these different personalities and opinions come together in one organization conflict is bound to arise. This conflict can affect all aspects of the organization including, staff and customers as well as the leadership this conflict may be obvious or more discreet but harmful none the less. According to Angelo, some sources of conflict can include passive-aggressive behavior, deflection and other negativity within the organization. 

Deflective Behavior

Staff and leaders may become defensive thus deflecting the focus onto coworkers or even customers shortcomings causing rumors or gossiping in an attempt to turn the negative attention to someone else. To resolve this type of conflict we would need to reassure staff of their worth and acknowledge their successes within the team. Help them feel appreciated and needed. Focus on the positives in hopes of overcoming the negatives. 

Aggression

Passive aggression occurs when team leaders hear, through the grapevine, that employees are upset about certain standards. Aggression can also occur when there is a new leader and experienced staff members with strong personalities do not want or like change, they can often bully the new leader or other members that do not agree with them.

There are many conflict types that can negatively affect the team and organization but every leader or conflict revolutionist will need to approach every situation individually. One would need to consider every aspect the type of conflict they are dealing with in order to successfully resolve the conflict and turn the negative conflict into positive conflict (Angelo, 2020)

Conflict Resolution Style

For beginners the source of conflict needs to be identified and considered.  I am going to talk more about the collaboration resolution style. Every situation needs to be approached with confidence while setting clear cut expectations that the whole team is aware of. The team leader must remain consistent and fair, must lay out clear roles and responsibilities, convey open and honest communication in every aspect of the team and also let the members know exactly what they can expect from, you, the leader. Mutual respect is a must in collaboration. We have to have a positive environment where every team member can feel confident that their opinion matters and is just as important to the outcome and anyone else’s. The leader must be consistent in reinforcing the fact that negative behaviors are not acceptable and will not be tolerated and then consistently build on the positive behaviors. Our goal here is to turn negative conflict into positive conflict. Collaboration is when all ideas can be brought to the table some ideas may be tweaked or eliminated altogether but after discussion all parties concerns will be satisfied (Delack, et al., 2022).

Negotiation Strategies

COM FPX 3700 Assessment 4 Conflict Negotiation and Resolution CM

There are multiple conflict negotiation strategies but we are going to use the Integrating negotiation strategy we are going to build on the collaboration style and focus on finding creative solutions to resolve conflicts. We will focus on accepting responsibility and we will work to find a solution that is both meaningful and acceptable to both the team members and the organization. The likely outcome using this strategy would be enhanced team participation as it encourages feedback, giving team members the feeling of empowerment and respect. We would encourage team members individualized opinions and integrate them into the organizational views (Holmes, et al., 2017).

Using these strategies we have effectively resolved the conflict as well as enhanced team morale which will in turn positively affect leaders, staff and customers. 

References

Angelo. (2019). Managing interpersonal conflict. Nursing Management., 50(6), 22–28.

https://doi.org/10.1097/01.NUMA.0000558479.54449.ed

Delak, B., & Širok, K. (2022). Physician–nurse conflict resolution styles in primary health       care. Nursing Open, 9(2), 1077-1085. doi:http://dx.doi.org/10.1002/nop2.1147

Holmes, Y.M., Beitelspacher, L. S., Hochstein, B., & Bolander, W. (2017). Journal of Buisness     Research, 78, 81-92. https://doi.org/10.1016/j.jbusres.2017.04.009

ADDITIONAL INSTRUCTIONS FOR THE CLASS

SCORE A+ WITH HELP FROM OUR PROFESSIONAL WRITERS – FPX 3700 Assessment 4 Conflict Negotiation and Resolution

We will process your orders through multiple stages and checks to ensure that what we are delivering to you, in the end, is something that is precise as you envisioned it. All of our essay writing service products are 100% original, ensuring that there is no plagiarism in them. The sources are well-researched and cited so it is interesting. Our goal is to help as many students as possible with their assignments, i.e. our prices are affordable and services premium. FPX 3700 Assessment 4 Conflict Negotiation and Resolution

• Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, including a minimum of one scholarly source, and be at least 250 words. Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source. One or two-sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words. I encourage you to incorporate the readings from the week (as applicable) into your responses.

• Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately. In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies. Participation posts do not require a scholarly source/citation (unless you cite someone else’s work). Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.

• APA Format and Writing Quality

Familiarize yourself with the APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required). Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation. I highly recommend using the APA Publication Manual, 6th edition.

• Use of Direct Quotes

I discourage over-utilization of direct quotes in DQs and assignments at the Master’s level and deduct points accordingly. As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content. It is best to paraphrase content and cite your source.

• LopesWrite Policy

For assignments that need to be submitted to Lopes Write, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me. Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes. Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own? Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for tips on improving your paper and SI score.

• Late Policy

The university’s policy on late assignments is a 10% penalty PER DAY LATE. This also applies to late DQ replies. Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances. If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect. I do not accept assignments that are two or more weeks late unless we have worked out an extension. As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.

• Communication

Communication is so very important. There are multiple ways to communicate with me: Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class. Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.

• Guarantee

• Zero Plagiarism
• On-time delivery
• A-Grade Papers
• Free Revision
• 24/7 Support
• 100% Confidentiality
• Professional Writers

• Services Offered

• Custom paper writing
• Question and answers
• Essay paper writing
• Editing and proofreading
• Plagiarism removal services
• Multiple answer questions

We will process your orders through multiple stages and checks to ensure that what we are delivering to you, in the end, is something that is precise as you envisioned it. All of our essay writing service products are 100% original, ensuring that there is no plagiarism in them. The sources are well-researched and cited so it is interesting. Our goal is to help as many students as possible with their assignments, i.e. our prices are affordable and services premium.

Looking for a Similar Assignment? Order a custom-written, affordable, plagiarism-free paper