BUS FPX 3026 Assessment 1 Historical Milestones Presentation

BUS FPX 3026 Assessment 1 Historical Milestones Presentation

Name

Capella university

BUS-FPX3026 Foundations and Future of Health Care Delivery Management

Prof. Name

Date

Introduction

The hospital system, tracing its origins back to the early 1800s, has undergone significant evolution over two centuries, marked by regulatory improvements and benchmarks (Niles, 2018). Hospital administrators must be well-versed in this historical trajectory to ensure organizational success. This presentation aims to review the historical milestones of the hospital system, particularly focusing on the 2002 Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) and its significance in hospital administration, specifically in terms of patient satisfaction.

Historical Milestones

The evolution of hospitals from almshouses in the 1800s to modern healthcare institutions has been characterized by substantial transformations (Niles, 2018). The establishment of the American Medical Association (AMA) in 1847 set standards for medical education and ethics (AMA, n.d.). By the early 1900s, hospitals transitioned from physician-owned entities to being owned by churches or government, leading to the formulation of rules and regulations, including the Patient Bill of Rights in the 1970s (Niles, 2018). The introduction of the Certificate of Need (CON) in 1974 aimed at managing healthcare costs by regulating the construction of new facilities (NCSL, n.d.). Subsequent legislation such as the Emergency Medical Treatment and Active Labor Act (EMTALA) in the 1980s and the Balanced Budget Act in 1997 further shaped the healthcare landscape (Niles, 2018).

Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS)

The HCAHPS Survey, initiated by the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ), serves as a benchmarking tool for patient experiences within healthcare facilities (Mazurenko et al., 2017). It encompasses various aspects of care, including communication, staff responsiveness, and pain management. Given its impact on Medicare reimbursement, hospital administrators must prioritize understanding and addressing issues highlighted by the survey.

Significance of HCAHPS on Hospital Administration

Patient satisfaction, as measured by the HCAHPS Survey, has become integral to hospital administration, alongside concerns regarding revenue and expenses (Letourneau, 2014). Organizational culture plays a crucial role in shaping the patient experience, highlighting the importance of employee satisfaction in ensuring positive outcomes (Letourneau, 2014). Therefore, hospital administrators must prioritize patient satisfaction initiatives to uphold the institution’s reputation and financial viability.

Conclusion

In conclusion, the history of hospitals reflects a journey from mere shelters for the sick to sophisticated healthcare institutions. Richard Selzer’s metaphor of hospitals as spaces inviting heroism underscores their significance in human experience (Risse, 1999). Enhancing patient experience, particularly through initiatives like the HCAHPS Survey, remains pivotal for hospital administrators in navigating contemporary healthcare challenges.

References

American Medical Association (n.d.). AMA history. Retrieved from https://www.ama-assn.org/about/ama-history/ama-history

Letourneau, R. (2014). Better HCAHPS scores protect revenue. HealthLeaders, 17(4), 60-63. Retrieved from http://library.capella.edu/login?qurl=https%3A%2F%2Fsearch.proquest.com%2Fdocview%2F1550172524%3Facco

Mazurenko, O., Collum, T., Ferdinand, A., & Menachemi, N. (2017). Predictors of hospital patient satisfaction as measured by HCAHPS: A systematic review. Journal of Healthcare Management, 62(4), 272-283. doi:http://dx.doi.org.library.capella.edu/10.1097/JHM-D-15-00050

BUS FPX 3026 Assessment 1 Historical Milestones Presentation

National Conference of State Legislatures (NCSL) (n.d.). CON-CERTIFICATE OF NEED STATE LAWS. Retrieved from http://www.ncsl.org/GoogleResults.aspx?q=certificate%20of%20need%20(con)

Niles, N. J. (2018). Basics of the U.S. health care system (3rd ed.). Burlington, MA: Jones & Bartlett Learning.

Risse, G. B. (1999). Mending Bodies, Saving Souls: A History of Hospitals. Oxford University Press, Incorporated. Retrieved from http://ebookcentral.proquest.com/lib/capella/detail.action?docID=3051969

BUS FPX 3026 Assessment 1 Historical Milestones Presentation

ADDITIONAL INSTRUCTIONS FOR THE CLASS

SCORE A+ WITH HELP FROM OUR PROFESSIONAL WRITERS – BUS FPX 3026 Assessment 1 Historical Milestones Presentation

We will process your orders through multiple stages and checks to ensure that what we are delivering to you, in the end, is something that is precise as you envisioned it. All of our essay writing service products are 100% original, ensuring that there is no plagiarism in them. The sources are well-researched and cited so it is interesting. Our goal is to help as many students as possible with their assignments, i.e. our prices are affordable and services premium. BUS FPX 3026 Assessment 1 Historical Milestones Presentation

• Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, including a minimum of one scholarly source, and be at least 250 words. Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source. One or two-sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words. I encourage you to incorporate the readings from the week (as applicable) into your responses.

• Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately. In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies. Participation posts do not require a scholarly source/citation (unless you cite someone else’s work). Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.

• APA Format and Writing Quality

Familiarize yourself with the APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required). Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation. I highly recommend using the APA Publication Manual, 6th edition.

• Use of Direct Quotes

I discourage over-utilization of direct quotes in DQs and assignments at the Master’s level and deduct points accordingly. As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content. It is best to paraphrase content and cite your source. BUS FPX 3026 Assessment 1 Historical Milestones Presentation

• LopesWrite Policy

For assignments that need to be submitted to Lopes Write, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me. Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes. Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own? Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for tips on improving your paper and SI score.

• Late Policy

The university’s policy on late assignments is a 10% penalty PER DAY LATE. This also applies to late DQ replies. Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances. If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect. I do not accept assignments that are two or more weeks late unless we have worked out an extension. As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.

• Communication

Communication is so very important. There are multiple ways to communicate with me: Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class. Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.

• Guarantee

• Zero Plagiarism
• On-time delivery
• A-Grade Papers
• Free Revision
• 24/7 Support
• 100% Confidentiality
• Professional Writers

• Services Offered

• Custom paper writing
• Question and answers
• Essay paper writing
• Editing and proofreading
• Plagiarism removal services
• Multiple answer questions

We will process your orders through multiple stages and checks to ensure that what we are delivering to you, in the end, is something that is precise as you envisioned it. All of our essay writing service products are 100% original, ensuring that there is no plagiarism in them. The sources are well-researched and cited so it is interesting. Our goal is to help as many students as possible with their assignments, i.e. our prices are affordable and services premium. BUS FPX 3026 Assessment 1 Historical Milestones Presentation

Looking for a Similar Assignment? Order a custom-written, plagiarism-free paper