Communication Scenario Case Study

Communication Scenario Case Study

Communication Scenario Case Study (60%)

– Students will identify a communication scenario, preferably in a healthcare setting or clinical scenario, in which students or their family/friends/relatives was the service user or service providers. Communication Scenario Case Study

– Write a case study to discuss any issues relating to “communication” between the client and health care providers. The word limit will be within 1,300 to 1,500. Assessment will be based on the rubric’s criteria (refer Appendix I). Communication Scenario Case Study

You may select ONE of the following communication episodes in a healthcare setting or clinical scenario, or design your own scenario,

Scenario A:

Ms. Wong (pseudonym) is a 40-year-old lady from Indonesia. As both her mother and elderly sister were diagnosed with breast cancer years ago,

she has been working as a domestic helper in Hong Kong to support their medical expense. She can speak some keywords in Cantonese and

English and is not very fluent. Due to her family history, she is health-conscious and is a non-smoker and non-drinker. She is generally fit

and healthy and is not on any regular medication. She attended medical check-up and mammogram every 2 years. Her recent mammogram

shows suspected abnormalities on right breast, and she has a follow-up breast biopsy. She is now in the doctor’s clinic waiting to hear about

the medical test results. In this scenario, the doctor is going to inform Ms. Wong her diagnosis of breast cancer.

Scenario B:

Mr. Chan (pseudonym) is a 60-year-old chef with a body mass index of 25. He is on regular antihypertensive medication and his blood pressure is

well controlled. He was a fan of Cantonese pop, and he used to listen to music loudly through headphones before bedtime. He developed

unilateral hearing loss in his left ear ten years ago and has tinnitus occasionally. Today, he accidentally injured himself while cooking. The

hot oil splashed on his arm as he is preparing a deep-fried dish. His colleagues assisted him to hold his left arm under running water, cover

his wound and immediately sent him to the nearest Accident and Emergency Services. After triage service, Mr. Chan has been waiting

impatiently and starts yelling at the nurse. In this scenario, the nurse/ healthcare staff is trying to calm Mr. Chan down.

Scenario C:

Mr. Hui (pseudonym) is a 30-year-old divorced man. He is currently living with his elderly parents and his 2-year-old son. He lost his job five

months ago due to organizational restructuring. As a single-father and breadwinner of the family, he feels pressured and stressed. He has

been an alcohol abuser for a year and has been drinking 2-3 bottles of red wine per day. His case has been followed up by the social worker

and referred to alcohol treatment service. In this scenario, he is attending the detoxification and counselling service at the clinic with the

healthcare specialist.

Scenario D

(For students who plan to design your own scenario):

Within the introduction, you may describe the client and related circumstances of the situation. If this is a patient, you may also present the

medical/social history leading up to the events to be addressed in the scenario. (please make a remark that names and demographic information

in the essay is fake to protect privacy)

Examples of scenario may include:

e.g. caring a patient who is newly diagnosed with cancer, handling the client’s complaint, communicating between health professionals, de-escalating an angry relative

Please note that at least one person involved should be a healthcare professional, e.g. nurse, medical doctor, psychiatrist

Tips on writing up the case study

1. Planning / Suggest considering (Optional):

– objectives or outcomes that reflect what can be learnt from your case study; Communication Scenario Case Study

– what are the key components of general communication skills and strategies used during the case scenario, e.g. verbal and non-verbal

techniques involved;

– what is/ are the relevant communication theories (e.g. Politeness theory) and/or structured communication tool (e.g. ISBAR) used;

– analyze the problems identified in the process of communication

– suggest some communication strategies to handle the situation

2. Write up your case study
3. Introduction (~100-200 words)

You may select one of the scenarios listed above or design your own scenario to set the stage for the case study scenario.

1. The communication process (~200-300 words)

Describe the process and highlight the key issues or problems observed in the process of communication. E.g. What verbal and non-verbal responses

did you observed in the process of communication?

1. Discussion (~800-1000 words)

(1) Analyze the issues (effective or ineffective practice) observed in the case. Use literature to support your analysis.

(2) If bad practices were identified in the case study, suggest some communication strategies, and theories/structure communication tools, which can

improve the process. Use literature to support your analysis. Communication Scenario Case Study

(3) If good practices were identified in the case study, identify the good communication strategies and theories/structure communication tool used,

which facilitate effective communication process. Use literature to support your analysis.

1. e. It is fine if student wants to add a session of personal reflection on the case study. (~100 words, inclusive in wordcount) [Optional]

Summary or Conclusion (~100 words): Highlight the learning objectives achieved in the case study.

1. References: In-text reference source and a reference list (**preferably not less than 5 references**) should follow.
2. Please refer to APA (version 7) referencing guideline. Communication Scenario Case Study

Learning Resources

Adams, K., & Galanes, G. & Hoelscher, C (2021). Communicating in groups: applications and skills (11th ed.). McGraw Hill.

Adler, R. B., Rosenfeld, L. B., & Proctor II, R. F. (2021). Interplay: The process of interpersonal communication (15th ed.). Oxford University

Press. Communication Scenario Case Study

Arnold, E. C., & Boggs, K. U. (2020). Interpersonal relationships: Professional communication skills for nurses (8th ed.). Saunders-Elsevier.

Benton, K. (2017). The skill of end-of-life communication for clinicians: getting to the root of the ethical dilemma. Springer.

Burgess, A., Van Diggele, C., Roberts, C., & Mellis, C. (2020). Teaching clinical handover with ISBAR. BMC medical education, 20, 1-8.

Birks, M., Chapman, Y. B., & Davis, J. (2020). Professional and therapeutic communication (2nd ed.). Oxford University Press.

Boyd, L., Frain, J., Campton, S. & Nguyen, J. (2020). Effective communication for health professionals (2nd ed.). Elsevier.

Erford, B. T. (2020). 45 Techniques every counselor should know. (3rd ed.). Pearson.

Gerber, K., Willmott, L., White, B., Yates, P., Mitchell, G., Currow, D. C., & Piper, D. (2022). Barriers to adequate pain

and symptom relief at the end of life: A qualitative study capturing nurses’ perspectives. Collegian, 29(1), 1-8.

https://doi.org/10.1016/j.colegn.2021.02.008 Communication Scenario Case Study

Greenslade, K. J. (2021). Using analog tasks to assess children’s social communication skills. Perspectives of the ASHA

Special Interest Groups, 6(1), 39–54. https://doi.org/10.1044/2020_PERSP-20-00155

Griffin, E., Ledbetter, A., & Sparks, G. (2019). A first look at communication theory (10th ed.). McGraw Hill.

Ratna, H. (2019). The importance of effective communication in healthcare practice. Harvard Public Health Review, 23, 1-6.

Tamparo, C. D., Lindh, W.Q. & Blesi, M. (2024). Therapeutic communication for health professionals (5th ed.). Cengage.

Van, S., & Gwen, M. (2020). Communication skills for the Health Care Professional: concepts, practice, and evidence (3rd ed.). Jones and Bartlett

Publishers. [Electronic Book]

Verderber, K. S., MacGeorge, E. L., & Verderber, R. F. (2016). Inter-act: Interpersonal communication concepts, skills, and contexts

(14th ed.). Oxford University Press.

West, R. L., & Turner, L. (2021). Introducing communication theory: Analysis and application (7th ed.). McGraw Hill.

ADDITIONAL INSTRUCTIONS FOR THE CLASS –

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We will process your orders through multiple stages and checks to ensure that what we are delivering to you, in the end, is something that is precise as you envisioned it. All of our essay writing service products are 100% original, ensuring that there is no plagiarism in them. The sources are well-researched and cited so it is interesting. Our goal is to help as many students as possible with their assignments, i.e. our prices are affordable and services premium.

• Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, including a minimum of one scholarly source, and be at least 250 words. Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source. One or two-sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words. I encourage you to incorporate the readings from the week (as applicable) into your responses.

• Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately. In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies. Participation posts do not require a scholarly source/citation (unless you cite someone else’s work). Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week. Communication Scenario Case Study

• APA Format and Writing Quality

Familiarize yourself with the APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required). Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation. I highly recommend using the APA Publication Manual, 6th edition. Communication Scenario Case Study

• Use of Direct Quotes

I discourage over-utilization of direct quotes in DQs and assignments at the Master’s level and deduct points accordingly. As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content. It is best to paraphrase content and cite your source.

• LopesWrite Policy

For assignments that need to be submitted to Lopes Write, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me. Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes. Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own? Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for tips on improving your paper and SI score. Communication Scenario Case Study

• Late Policy

The university’s policy on late assignments is a 10% penalty PER DAY LATE. This also applies to late DQ replies. Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances. If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect. I do not accept assignments that are two or more weeks late unless we have worked out an extension. As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading. Communication Scenario Case Study

• Communication

Communication is so very important. There are multiple ways to communicate with me: Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class. Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.

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We will process your orders through multiple stages and checks to ensure that what we are delivering to you, in the end, is something that is precise as you envisioned it. All of our essay writing service products are 100% original, ensuring that there is no plagiarism in them. The sources are well-researched and cited so it is interesting. Our goal is to help as many students as possible with their assignments, i.e. our prices are affordable and services premium. Communication Scenario Case Study

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