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Conflict Management Styles
In Week 10, you considered how ethical, moral, and legal
dilemmas can provoke internal conflict when a nurse’s values are not in
alignment with the apparent demands of a situation or with others’ values, as
well as external conflict that can arise as these dynamics are played out. Of
course, conflict can also emerge through seemingly simple issues of little
consequence—little consequence, that is, except when they are not properly
managed.
Nurse leaders need to be familiar with conflict management
styles and the impact these styles can have on interpersonal dynamics, and,
ultimately, patient care. For this Discussion, you evaluate a situation marked
by conflict and consider how conflict management strategies could be applied to
promote positive results.
To prepare:
Consider a conflict situation you witnessed or were engaged
in within your practice setting. Then, proceed as follows:
Think about who was involved, how it was resolved (if it
was), and how it might have been handled more effectively.
Identify the conflict management style(s) employed by
various individuals, including ineffective responses or no response to the
situation.
Evaluate your personal response to this conflict.
What do your thoughts and actions in this and other conflict
situations reveal about your typical approach to conflict?
By Day 3
Post a description of how you handled or avoided a conflict,
as well as the results of your approach. Explain how would you respond to this
conflict today and/or what steps you would take to improve your comfort level
and skill for managing conflict in the future (including specific conflict
management strategies you would use). Explain how conflict management relates
to your effectiveness as a leader.
Read a selection of your colleagues’ responses.
By Day 6
Respond to at least two of your colleagues on two different
days using one or more of the following approaches:
Ask a probing question, substantiated with additional
background information, evidence or research.
Share an insight from having read your colleagues’ postings,
synthesizing the information to provide new perspectives.
Offer and support an alternative perspective using readings
from the classroom or from your own research in the Walden Library.
Make a suggestion based on additional evidence drawn from
readings or after synthesizing multiple postings.
Click on the Reply button below to reveal the textbox for
entering your message. Then click on the Submit button to post your message.
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