Management of Operations Case Paper

Management of Operations Case Paper

Traditionally, managing a company simply means making it run and fixing problems the moment they appear. As future leaders of the tourism industry, you must see operations not merely as a run-and-fix-it function but also as a forward-looking process; operating a company is both a reactive and proactive process. One looks at fixing issues and problems as a reactive approach, while also innovating and developing new methods, ideas, and processes as a proactive approach.
Each company has varying ways how it overcomes operational challenges. Additionally in a healthy state, companies also ask themselves, “what new ideas, or products, or services can we come up to further enhance our competitive edge?”
This case study is also a great way to connect and network with stakeholders, tour operators, company owners, and managers in the tourism industry.

Instructions:

Interview a manager (preferably an operations manager) of a tourism-related operator, or company, or paid attraction. Then, synthesizeyour interview (please do not transcribe) and discuss the following:

Part 1 —

Major challenges that the company has experienced throughout the years. You may refer to some or all of the examples to be discussed in class. Explore other challenges that may not necessarily be discussed.

Part 2 —

Strategies, methods, tools, and/or other means that they conducted or performed to improve their operations and solve challenges mentioned in Part 1. Develop questions to ask your interviewee that revolve around the elements of efficiency, cost, and quality.

Part 3 —

Your team’s collective insight and critique whether the company conducted the correct approach or whether there would be a better way. What recommendations could you suggest in making the company’s operations even better, beyond how they currently operate?

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Other Details:

○ 1,500 words minimum (500 words each part), single spaced
○ In addition to the above, please ensure you have a short introduction (approx: 200 to 300 words) and conclusion (approx: 300 words) on your paper
○ On your paper, go straight to the point and avoid lengthy “fillers”
○ No use of first person (i.e.: “I think…”, “In my opinion…”, or “it gave me…”) for Parts 1 and 2 — points will be deducted from doing so.
○ Use APA for referencing and in-text citations. Minimum 2 academic journal articles.
○ 15% of your final grade. Grading rubric will be attached below.
○ Group paper — 2 students per team
○ Late assignments (within 24 hours) will be penalized with a 10% deduction of the final paper grade. Assignments submitted beyond 24 hours of the due date will not be accepted.

ADDITIONAL INSTRUCTIONS FOR THE CLASS

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• Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, including a minimum of one scholarly source, and be at least 250 words. Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source. One or two-sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words. I encourage you to incorporate the readings from the week (as applicable) into your responses.

• Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately. In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies. Participation posts do not require a scholarly source/citation (unless you cite someone else’s work). Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.

• APA Format and Writing Quality

Familiarize yourself with the APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required). Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation. I highly recommend using the APA Publication Manual, 6th edition.

• Use of Direct Quotes

I discourage over-utilization of direct quotes in DQs and assignments at the Master’s level and deduct points accordingly. As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content. It is best to paraphrase content and cite your source.

• LopesWrite Policy

For assignments that need to be submitted to Lopes Write, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me. Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes. Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own? Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for tips on improving your paper and SI score. Management of Operations Case Paper

• Late Policy

The university’s policy on late assignments is a 10% penalty PER DAY LATE. This also applies to late DQ replies. Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances. If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect. I do not accept assignments that are two or more weeks late unless we have worked out an extension. As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.

• Communication

Communication is so very important. There are multiple ways to communicate with me: Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class. Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.

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