Assessing the Best Candidate for the Role: A Toolkit for Success

Providing at-home patient care is a crucial aspect of healthcare as it services elderly patients and those with serious health problems. These patients need adequate assistance to visit hospitals (Dojchinovski et al., 2019). These patients can occupy hospital beds and resources, whereas their repetitive health concerns can be better addressed in the comfort of their homes. The issue can be resolved through care coordination plans, which play a crucial role and are executed by experts in the field, with a primary focus on enhancing patient outcomes. Effective care coordination minimizes non-facilitating care components, assists with budget management, and fosters collaboration with interdisciplinary teams to achieve positive results. Therefore, while selecting the best candidate for such a role, the job description must be well-detailed and outline the candidate’s knowledge of the subject matter and ethical guidelines (Heinen et al., 2019).

NURS FPX 6616 Assessment 3 Assessing the Best Candidate for the Role: A Toolkit for Success

The assessment will focus on a job description and interview questions for a leadership position in the healthcare organization. It will analyze the candidate’s knowledge relevant to care coordination’s ethical guidelines, laws, and policies. The assessment will consider the candidate’s knowledge of stakeholders and interprofessional teams to enhance care and outcomes.

Job Description and Interview Questions

A care coordinator’s main responsibility is assessing patients’ needs and ensuring they receive the highest standard of care possible. It includes facilitating communication between care providers, patients, and their families and educating patients about their condition. Care coordinators oversee every aspect of a patient’s care plan, from assigning caregivers to administering medications and coordinating surgical or non-surgical procedures. As such, their role can be seen as more elevated than that of doctors and other care providers (Greenstone et al., 2019).

Care coordinators must possess excellent communication skills, both in person and online, and must adhere to evidence-based practices and government policies to effectively carry out their duties. They must also be well-versed in ethical codes of conduct. Care coordinators must possess demanding skills such as team management, time management, problem-solving, communication, working under difficult situations, and excellent decision-making skills (Peahl et al., 2020).

Interview Questions 

Interview questions help analyze a person’s capabilities (CDC, 2019). The possible interview questions that must be asked from the care coordinator for the care coordination leadership positions are as follows:

1. What was your previous job role? Please provide some details about your previous job.
2. Can you describe a time when you were faced with a challenging problem and how you handled it?
3. What do you consider your greatest strength and weakness?
4. Can you share some examples of projects where you provided care coordination?
5. What technologies are you skilled at?
6. How would you describe your approach to problem-solving?
7. Have you ever coordinated care for multiple patients at once?
8. How do you handle a patient dissatisfied with the care coordination plan you developed?

Candidate’s Knowledge of Ethical Guidelines

The candidate for the leadership position must possess the patient care plans and adhere to ethical guidelines that address the provision of care and the available resources. Financial considerations, including policies like the Affordable Care Act, play a significant role in these plans (McKenna et al., 2018). Ethical considerations recommended by ANA must be considered by the candidate that prioritizes patient benefit, avoiding harm, patient autonomy, and fairness (Haddad & Geiger, 2021).

Work-Place Ethics

Deontology, or duty-based ethics, emphasizes patient safety as a primary responsibility of care providers. Care coordinators should display compassion, problem-solving skills, and care services without social, racial, or cultural differences. Care coordinators require education, training, and experience to meet these ethical standards and guidelines. Making decisions, prioritizing patient care, and showing compassion are critical to success in this role (Bell et al., 2020).

Evidence-Based Approaches

Effective care coordination requires a deep understanding of the external environment and evidence-based approaches. Care coordinators should have prior knowledge, categorization skills, and the ability to utilize evidence effectively. These skills could compromise the care coordinator’s ability to provide effective patient care (Murray & Cope, 2021).

Candidate’s Knowledge of Laws and Policies

The candidate must adhere to laws and policies to enhance quality and standard of care. In the healthcare sector, strict adherence to laws and policies is necessary to safeguard sensitive issues such as information distribution and patient safety. A sound understanding of these regulations is essential to elevate knowledge and practices, thereby building patient trust in healthcare providers. Care coordination plans offer a detailed service module, but the intervention of laws and policies ensures their validity. Government intervention in healthcare is necessary to ensure patient data confidentiality and quality management. HIPAA is a crucial policy that provides security and privacy guidelines for enhancing quality care and health outcomes (Moore & Frye, 2019). Aspiring healthcare professionals should be aware of policies and quality standards issued by organizations like the CDC to improve quality care services (CDC, 2019). This knowledge helps assess potential problems that may arise if the healthcare institute does not adhere to policy standards (Murray & Cope, 2021).

NURS FPX 6616 Assessment 3 Assessing the Best Candidate for the Role: A Toolkit for Success

Candidate’s Knowledge of Stakeholder and Inter-Professional Teams

The candidate must know about relevant stakeholders and interprofessional teams to ensure effective care coordination. Identifying the various stakeholders involved is crucial to facilitate the care coordination process. The stakeholders encompass collecting, organizing, and disseminating patient data and determining appropriate interventions to address patient health issues and concerns (Heckert et al., 2020). They play a role in evaluating relevant policies and regulations and measuring outcomes to determine the success of the care provided. The stakeholders who play a critical role in this process include the healthcare institute’s management or administration team and an inter-professional team comprised of healthcare experts, nurses, and staff members. Patients and their family members are also key stakeholders, as they are the beneficiaries of the care provided and can contribute valuable insights into the patient’s health status and needs. Ultimately, the involvement and collaboration of all these stakeholders are essential for ensuring the delivery of high-quality, patient-centered care (Ahmed et al., 2019).

Inter-Professional Teams

The candidate has specific responsibilities directly linked to the stakeholders and inter-professional team members. If any issues arise, the care coordinator must resolve them by coordinating and collaborating with team members. The applicant’s mindfulness level regarding the matter’s sensitivity significantly influences the case’s success. Interprofessional teams include various healthcare professionals, such as nurses, physicians, and surgical and non-surgical staff members. The applicant needs to comprehend the significance of the issue and all stakeholders involved to resolve any problems. Once they understand the entire process, they must gather relevant information to be communicated to healthcare staff and patients. It will also define the role patients are expected to play in addressing the problem (Davison et al., 2021).

Candidate’s Knowledge of Data Outcomes

Care coordinators must know the data for enhancing care coordination services. Care coordinators in the healthcare sector must possess a decision-oriented approach as they must manage data from various sources and information systems while dealing with conflicting opinions, data gaps, and structures. The Electronic Health Records (EHR) system holds significant importance, and the care coordinator has to verify the authenticity of the information stored in EHR and utilize it effectively (Murala et al., 2023). The coordinator should update the patient’s progress daily and know efficient methods to handle EHR data and ensure its accuracy. They must also ensure that the data’s source is reliable and provide patients access to their data for transparency purposes. It enhances the reputation of the healthcare institute and encourages patients to exhibit compliant behavior (Haldane et al., 2019).

Conclusion

The assessment focused on a job description and interview questions for a leadership position in the healthcare organization. It analyzed the candidate’s knowledge relevant to the ethical guidelines, laws, and policies within care coordination. The assessment considered the candidate’s knowledge regarding stakeholders and interprofessional teams for enhancing care and outcomes. It is imperative to consider factors such as experience, knowledge, and education to analyze the capability of the optimal care coordinator. Healthcare providers must possess ethical expertise, including knowledge of moral and ethical guidelines. Furthermore, they must be familiar with pertinent stakeholders, their expectations, and the institution’s potential outcomes.

NURS FPX 6616 Assessment 3 Assessing the Best Candidate for the Role: A Toolkit for Success

References 

Ahmed, S., Djurkovic, A., Manalili, K., Sahota, B., & Santana, M. J. (2019). A qualitative study measuring patient-centered care: Perspectives from clinician-scientists and quality improvement experts. Health Science Reports, 2(12), e140. https://doi.org/10.1002/hsr2.140 

Bell, D. J., Self, M. M., Davis, C., Conway, F., Washburn, J. J., & Crepeau-Hobson, F. (2020). Health service psychology education and training in the time of COVID-19: Challenges and opportunities. American Psychologist. https://doi.org/10.1037/amp0000673 

Centers for Disease Control and Prevention. (2019). Care Coordinator Instructions. www.cdc.gov https://www.cdc.gov/hiv/pdf/effective-interventions/treat/steps-to-care/dashboard/cdc-hiv-stc-care-coordinator-job-description-template.pdf 

Centers for Disease Control and Prevention. (2019, April 5). CDC – Performance/Quality Improvement – Health System Resource – STLT Gateway. Www.cdc.gov. https://www.cdc.gov/publichealthgateway/program/resources/performance.html 

Davison, R. M., Martinsons, M. G., & Wong, L. H. M. (2021). The ethics of action research participation. Information Systems Journal. https://doi.org/10.1111/isj.12363 

Dojchinovski, D., Ilievski, A., & Gusev, M. (2019). Interactive home healthcare system with integrated voice assistant. 2019 42nd International convention on information and communication technology, electronics, and Microelectronics (MIPRO). https://doi.org/10.23919/mipro.2019.8756983 

Greenstone, C. L., Peppiatt, J., Cunningham, K., Hosenfeld, C., Lucatorto, M., Rubin, M., & Weede, A. (2019). Standardizing care coordination within the department of veterans affairs. Journal of General Internal Medicine, 34(S1), 4–6. https://doi.org/10.1007/s11606-019-04997-6 

Haddad, L. M., & Geiger, R. A. (2021, August 30). Nursing Ethical Considerations. PubMed; StatPearls Publishing. https://www.ncbi.nlm.nih.gov/books/NBK526054/#:~:text=There%20are%20four%20main%20principles 

Haldane, V., Chuah, F. L. H., Srivastava, A., Singh, S. R., Koh, G. C. H., Seng, C. K., & Legido-Quigley, H. (2019). Community participation in health services development, implementation, and evaluation: A systematic review of empowerment, health, community, and process outcomes. PLOS ONE, 14(5), e0216112. https://doi.org/10.1371/journal.pone.0216112 

Heckert, A., Forsythe, L. P., Carman, K. L., Frank, L., Hemphill, R., Elstad, E. A., Esmail, L., & Lesch, J. K. (2020). Researchers, patients, and other stakeholders’ perspectives on challenges to and strategies for engagement. Research Involvement and Engagement, 6(1). https://doi.org/10.1186/s40900-020-00227-0 

Heinen, M., Oostveen, C., Peters, J., Vermeulen, H., & Huis, A. (2019). An integrative review of leadership competencies and attributes in advanced nursing practice. Journal of Advanced Nursing, 75(11), 2378–2392. https://doi.org/10.1111/jan.14092 

McKenna, R. M., Langellier, B. A., Alcalá, H. E., Roby, D. H., Grande, D. T., & Ortega, A. N. (2018). The Affordable Care Act attenuates financial strain according to the poverty level. INQUIRY: The Journal of Health Care Organization, Provision, and Financing, 55, 004695801879016. https://doi.org/10.1177/0046958018790164 

Moore, W., & Frye, S. (2019). Review of HIPAA, Part 1: History, protected health information, and privacy and security rules. Journal of Nuclear Medicine Technology, 47(4), 269–272. https://doi.org/10.2967/jnmt.119.227819 

Murala, D. K., Panda, S. K., & Sahoo, S. K. (2023). Securing electronic health record system in cloud environment using blockchain technology. Intelligent Systems Reference Library, 89–116. https://doi.org/10.1007/978-3-031-22835-3_4 

Murray, M., & Cope, V. (2021). Leadership: Patient safety depends on it! Collegian, 28(6). https://doi.org/10.1016/j.colegn.2021.07.004 

Peahl, A. F., Gourevitch, R. A., Luo, E. M., Fryer, K. E., Moniz, M. H., Dalton, V. K., Fendrick, A. M., & Shah, N. (2020). Right-sizing prenatal care to meet patients’ needs and improve maternity care value. Obstetrics & Gynecology, 135(5), 1027–1037. https://doi.org/10.1097/aog.0000000000003820 

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Your initial responses to the mandatory DQ do not count toward participation and are graded separately. In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies. Participation posts do not require a scholarly source/citation (unless you cite someone else’s work). Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week. NURS FPX 6616 Assessment 3 Assessing the Best Candidate for the Role: A Toolkit for Success

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Familiarize yourself with the APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in Loud-cloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required). Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation. I highly recommend using the APA Publication Manual, 6th edition.

• Use of Direct Quotes

I discourage over-utilization of direct quotes in DQs and assignments at the Master’s level and deduct points accordingly. As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content. It is best to paraphrase content and cite your source.

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The university’s policy on late assignments is a 10% penalty PER DAY LATE. This also applies to late DQ replies. Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances. If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect. I do not accept assignments that are two or more weeks late unless we have worked out an extension. As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.

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