Overview
Page 4
– SERVQUAL: Service Quality Measurement and Diagnostic Use There is no section number. Please add the correct numbering.
Page 8 – Table of Contents – List of Tables – List of Figures These are manually created and must be auto-generated in Word using the References tab with automatic page linking.
Page 9 (Chapter 2 – Theoretical Background) – Section numbering is incorrect. – Main theories must be numbered as 2.2 SERVQUAL, 2.3 Lean Operations, 2.4 TAM, 2.5 Experience Economy, with proper sub-sections (2.2.1, 2.2.2, etc.).
Page 10 – Research Objectives – Rewrite objectives as clear, direct statements. – Use strong academic action verbs. – Remove descriptive or weak wording. – Fix the language and punctuation error in the last objective.
Page 11 – Definitions – Rewrite all definitions in clear academic style. – Each definition must start with the term itself. – Use one complete formal sentence per definition. – Avoid descriptive or fragmented phrasing. – Ensure correct APA in-text citations for all definitions.
Page 13 – There is text and bullet points before Section 2.6 without a numeric heading. – All content must fall under a numbered section. – The last bullet point appears without any section heading and needs correction.
Page 15 – The theory section still lacks APA in-text citations. – References to Pine and Gilmore must be cited as (Pine & Gilmore, 1998). – Comparison points must also include APA in-text citations. Please add citations only, no content changes.
Page 18 – Section numbering format is incorrect (for example, remove “Subchapter A”). – Use standard academic numbering only. – Ensure all in-text citations follow proper APA style. Formatting and citations only.
Page 19 – Tables and figures lack proper academic citations. – Add APA-style sources below each table and figure. – Ensure tables are supported by recent studies (last 5–7 years).
Page 25 – Table formatting is not academic (missing table number, title, and source). – Reformat tables according to academic standards and add APA-style notes/sources. – Fix the language and clarity of the pilot steps, especially Week 9.
Page 32 – Findings – Findings are descriptive but not explicitly linked to theory. – Interpret each key result using SERVQUAL dimensions, Lean waste reduction, and TAM (PU/PEOU). – Add short theoretical explanations only, no new data.
Page 37 – Conclusion – This section is written as recommendations, not a structured conclusion. – Rewrite the conclusion to include: • Research aims recap • Key findings linked to SERVQUAL, Lean, and TAM • Theoretical and practical contributions • Limitations and future research – Separate recommendations from the conclusion.