Overview
1. An employee in Quebec has contacted you to say there is an error on their tax slips because the amount shown in Box 14 of the T4 slip is different from Box A of the RL-1 slip and neither of these amounts match their year-to-date salary on the last pay statement of the year. The employee demands that you fix their tax slips so they can file their tax returns.
What steps would you take to review the situation and respond to the employee?
2. Your organization will implement an employee self-service (ESS) portal, where employees will be able to manage their personal information such as home address and direct deposit information. They will also have access to their electronic pay statements and tax slips. You have been asked to help develop a communication plan to introduce employees to this new feature.
What would you include in your message to encourage employee buy-in for the new system?