Overview
Section 1)
- Reflect on the scenario of the Hill Country Community Hospital, outlined above, considering the concepts covered in this week’s Learning Resources. Hill Country Hospital is a rural hospital facing financial and public relations problems. Identify, analyze, and discuss the various types of resistance affecting the Hill Country Community Hospital and its various stakeholder groups. What do you see as the root cause of this resistance?
- Scenario: Consider the following Hill Country Community Hospital case study:Hill Country Community Hospital is a 100-bed acute-care facility in rural Texas. The hospital has served the local community for over 40 years but has experienced financial decline over the past 3 years. Hospital administrators believe that the best way to cut costs is to terminate all contracts with staff physicians and allow a large, Dallas-based physician group to take over in-hospital patient care. The move would quickly solve the current budget crisis, even enabling the hospital to show a profit for the fiscal year.However, community residents are strongly opposed to the plan, as they have always been accustomed to receiving in-hospital care from their family physicians. The proposed move is creating public relations problems, with both external and internal audiences. Employees are also highly resistant to the change, as they fear that their jobs may also be outsourced and that bringing in outsiders to provide patient care will ruin the hospital’s reputation. This is creating emotional labor, poor morale, and increased patient complaints. As resistance is a natural phenomenon, understanding and working with it effectively is key to successful organizational consultation. It is essential for the OD practitioner or consultant to recognize and deal with resistance that is derived from psychological needs and wants. There are also elements that have been shown to stimulate “normal” resistance and therefore should also be considered during the consultation process.
- Section B:
- To prepare: Review the Hill Country Hospital case study and this week’s Learning Resources related to resistance to change. Consider which theories related to change resistance might apply to this organization. How might you implement change models in this organization to help overcome resistance to change? Submit a 2- to 3-page paper written in APA format and style in which you assess how change models can be applied to the Hill Country Hospital case study. In your assessment identify and discuss two theories and two models related to change resistance. As you reflect on the Hill Country Hospital case study, explain the theories you observe and how you would implement one—or both—of the change models you identified to help this organization reestablish homeostasis. Provide a brief discussion of how you might evaluate the efficacy of your interventions. Include in your response why evaluation is important to the process. Support your Application Assignment with references to recent (within the last 5 years) peer-reviewed, scholarly sources and this week’s Learning Resources.
- Resources:
- Caruth, D. L., & Caruth, G. D. (2018). Managing workplace resistance to changeLinks to an external site.. Industrial Management, 60(4), 21–23.
- Hallak, D. (2015). Coaching people to change, one step at a timeLinks to an external site.. TD: Talent Development, 69(3), 72–73.
- Klonek, F. E., Lehmann-Willenbrock, N., & Kauffeld, S. (2014). Dynamics of resistance to change: A sequential analysis of change agents in actionLinks to an external site.. Journal of Change Management, 14(3), 334–360.
- Lunenburg, F. C. (2010). Approaches to managing organizational change Download Approaches to managing organizational change. International Journal of Scholarly Academic Intellectual Diversity, 12(1). 1–10. http://www.nationalforum.com/Electronic%20Journal%...
- de Pádua, S. I. D., da Costa, J. M. H., Segatto, M., de Souza Júnior, M. A., & Jabbour, C. J. C. (2014). BPM for change management: Two process diagnosis techniquesLinks to an external site.. Business Process Management Journal, 20(2), 247–271. https://doi.org/10.1108/BPMJ-03-2013-0039
- Swann, A. (2018). Getting there: Making the change. In The human workplace: People-centred organizational development (pp. 183–207). Kogan Page.
- Swann, A. (2018). Final thoughts. In The human workplace: People-centred organizational development (pp. 208–212). Kogan Page.
- Varney, G. H. (2017). Change your change process and make change workLinks to an external site.. Organization Development Journal, 35(1), 25–33.
- Wheeler, T. R., & Holmes, K. L. (2017). Rapid transformation of two libraries using Kotter’s eight steps of changeLinks to an external site.. Journal of the Medical Library Association, 105(3), 276–281. https://doi.org/10.5195/jmla.2017.97