Overview
Complete the review questions for chapter 14 of your text book on page 698. Answer the review questions in paragraph format.
1.Define leadership. Why is it necessary for a culture of performance excellence?
2.List and explain the key competencies and personal characteristics that strong leaders possess.
3.Summarize the key leadership practices for performance excellence.
4.What is strategic leadership? How does it differ from the common concept of leadership?
5.Explain the concept of a leadership system. What elements should an effective leadership system have?
6.What is the role of steering teams in many leadership systems?
7.How do emerging leadership theories differ from traditional theories? Summarize them and their importance in leadership for performance excellence.
8.How does transactional leadership theory differ from transformational leadership theory? Why is transformational leadership more relevant to quality and performance excellence?
9.What is corporate social responsibility and why is it important for organizations?
10.How does the ISO 26000:2010 standard guide organizations in CSR?
11.Explain how CSR is reflected in the Baldrige Criteria.
12.What is governance? Why is it important that organizations have a strong governance system?
13.State some examples of how organizations address societal responsibilities.