Right in the middle of the busy time of year, your organization was suddenly struck by an all-encompassing technology failure. Its main website and internal systems went offline for over 24 hours, causing the entire shutdown of production. Over the course of the next several days, these systems have been restored. You have been directed to have your employees resume fulfilling orders, but no additional resources have been allocated to your department to assist with the increased volume.
Unfortunately, the volume of work has overwhelmed staff, leaving numerous orders unfulfilled and complaints mounting. Ideally, the organization needed to respond to each customer in a timelier manner and effectively deploy service recovery. Employees are beginning to lose trust in the leadership's decisions and are facing burnout from working many extra hours.
Instructions
- What are the biggest issues that need to be addressed?
- Given the current situation, how would you proceed in restoring motivation? Be sure to relate theories and strategies leading to certain best practices that leaders of successful organizations utilize to improve a struggling environment.
- What are some unintended consequences you, as a leader, need to be proactive in dealing with?
Criteria Ratings Pts This criterion is linked to a Learning OutcomeContentContent
(1) What are the biggest issues that need to be addressed?
(2) Given the current situation, how would you proceed in restoring motivation? Be sure to relate theories and strategies leading to certain best practices that leaders of successful organizations utilize to improve a struggling environment.
(3) What are some unintended consequences you as a leader need to be proactive in dealing with?80 ptsFull Marks0 ptsNo Marks 80 pts ArgumentArgument is well supported using a minimum of four (4) credible sources and is 3-4 pages long. 10 ptsFull Marks0 ptsNo Marks 10 pts This criterion is linked to a Learning OutcomeMechanics○ Responses are written at the graduate level with proper punctuation, grammar, and mechanics.
○ Follows APA Style.10 ptsFull Marks0 ptsNo Marks 10 pts