Overview
Comprehensive Case Management Plan.
Description: Based on the foundational knowledge and skills gained in the course and previous assignments, develop a comprehensive case management plan for a hypothetical client. This client has multiple needs, encompassing at least three of the above service categories (e.g., housing, mental health, substance abuse).
Part 1: Customer Profile: A detailed profile of the customer, including background, current situation, and identified needs. Part 2: Mobilization Plan: Describe the community resources and services you would mobilize to meet the client's needs. Part 3: Engagement Strategy: Detail the approach to linking the customer to these services, addressing potential challenges and resistances. Part 4: Evaluation – Propose a plan to monitor and evaluate the effectiveness of services and adjust as needed. Requirements:
Length: 10-12 pages, double-spaced. Format: APA 7 edition. Introduction, body, conclusion and reference.
Power point presentation 10 pages ( resume about project)
Comprehensive Customer Service Portfolio ( Example)
Introduction
Brief presentation of the selected case, and work in general
Detailed customer background and needs assessment.
Introduce the client, their social history, their attitudes, background, and their current problem.
It is important that they identify the challenges and needs here.
This customer has multiple needs, spanning at least three of the service categories.
(e.g., housing, mental health, substance abuse).
A Collaborative Care Plan
Plan that contains the problem and needs.
Identify the problem, goals, and the objectives of those goals
e.g. Goal: Client will stop drinking
Objectives:
1. Client will undergo detox treatment for a period of 90 days
2. Client will attend meetings of Alcoholics Anonymous (AA) for a period of one year~o.
Involve at least three different services, programs, or agencies.
Mobilization Plan: Describe the community resources and services you would mobilize to
meet the customer's needs.
Engagement strategy: detail the approach to engage the customer with these services,
addressing potential challenges and resistances.
Effectiveness Evaluation
Propose a plan to monitor and evaluate the effectiveness of services and adjust accordingly
necessary.
A reflection on the experience
Discussing what you learned and how you might approach such scenarios in the future.
Conclusion
Summary of the counseling plan carried out explaining the main points of the work.
References (1 page only)