Overview
How Proper Communications Can Satisfy a Workplace Problem
[WLOs: 1, 2] [CLOs: 1, 2]
Prior to beginning work on this assignment, read the following:
Chapter 1, Chapter 2, and Chapter 3 from your textbook
The Week 1 Weekly Lecture
Fostering Communication Skills Among Teams in OrganizationsLinks to an external site. article
- As the manager of a bank, you have just walked in on an angry customer demanding to have a late penalty removed from his account. The employee helping him agreed that the late penalty was applied correctly.
In your paper,
- Describe how you would address this situation.
Explain how you would approach your employee.
Identify how you would satisfy the situation with the angry customer.
- The How Proper Communications Can Satisfy a Workplace Problem paper
must be one to two double-spaced pages in length (not including title and reference pages) and formatted according to APA StyleLinks to an external site. as outlined in the Writing Center’s APA Formatting for Microsoft WordLinks to an external site. resource.
must include a separate title page with the following in title case:
title of paper in bold font
Space should appear between the title and the rest of the information on the title page.
student’s name
name of institution (The University of Arizona Global Campus)
- course name and number
instructor’s name
- due date
must utilize academic voice.
- See the Academic VoiceLinks to an external site. resource for additional guidance.
must use at least one scholarly and credible source in addition to the course text (two in total).
The Scholarly, Peer-Reviewed, and Other Credible SourcesLinks to an external site. table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source.
To assist you in completing the research required for this assignment, view Quick and Easy Library ResearchLinks to an external site. tutorial, which introduces the University of Arizona Global Campus Library and the research process, and provides some library search tips.