Overview
SCENARIO:
You are the owner of Oceanarium, a fine-dining seafood restaurant in Birmingham, Alabama. Earlier, you discovered that your restaurant’s daily 6:00 a.m. shipment of fresh seafood from Neptune Seafood, your local seafood supplier, spoiled due to a faulty refrigeration unit in the delivery truck. (You needed this shipment to have enough seafood to meet the demands of your reservation count for tonight’s dinner service.) Following your discovery of the spoiled shipment, you made an immediate phone call to alert Neptune of the situation and spoke to a shipping clerk named Kilgore Trout. You should now send a follow-up e-mail to Carl Bass, the shipping manager at Neptune, documenting the problem in detail and stating how you would like for it to be resolved. First, clearly state your case with specific details, including the name of the person you spoke with over the phone. Second, ask for a reasonable solution to the problem. Finally, schedule a new shipment of untainted seafood from Neptune immediately. Be sure to indicate that you have attached an invoice with the items that will need to be replaced. As this is a first time occurrence, do your best not to sever ties with your most important food supplier. You have a longstanding, friendly business relationship with Carl, so you should address him with the appropriate tone. Be sure to provide a specific subject line and signature block. Don’t forget to proofread your work for grammar, usage, and mechanics.