Overview
SCENARIO:
AsCarl Bass, the shipping manager of Neptune Seafood, you have received an urgent e-mail from the owner ofOceanarium in Birmingham. This e-mail indicates that Oceanarium’s morningshipment of seafood was spoiled when it arrivedtoday due to a faulty refrigeration unit in one of your delivery trucks. You have since spoken with your delivery driver, Arthur Curry, who confirmed the malfunction of the refrigeration unit in his truck. The e-mail from Oceanarium also asks for an immediate replacement shipment with your assurance that its contentswill be fresh.
Do your best to resolve the dispute in a way that both maintains the integrity of Neptune Seafood, one of the Southeast’s largest wholesale seafood distributors, and preserves your relationship with one of your company’s most valued customers. You may find it necessary to provide a reasonable incentive to the owner of Oceanarium to secure his or her future business.
Be sure to adopt an appropriate tone for your apology. Edit your work carefully for any errors in grammar, usage, and/or mechanics. You will also need to add a CC: (courtesy/carbon copy) to the owner of Neptune Seafood, Tim Triton, to inform him of the situation. Don’t forget your signature block.