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COM 510 WEEK 8

Post ID: 3339323

Week 8 Discussion - Providing Feedback

Post a Response

For your week 8 discussion post investigate how providing regular and timely feedback can encourage employees and improve their performance.

Respond to the following:

  1. Describe the difficulties supervisors or coworkers may have when providing feedback.
  2. Discuss how the difficulties can be addressed so that feedback is well received and results in beneficial outcomes.

Respond to a Peer

Be sure to respond to at least one of your classmates' posts.

  • Read a post by one of your peers and provide a substantive response, making sure to extend the conversation by asking questions, offering rich ideas, or sharing personal connections.
  • CLASSMATE POST: As a manager in my workplace, I deal with this often. The biggest issue you will always find is behavior. Going into giving feedback, you have no idea how they will take constructive criticism. I know I'm bad for this as well. Knowing how to deal with that subject and provide the proper communication is key. I've been taught how to de-escalate these situations with body language and tone of voice. 80% of all conversations are with body language and not your actual words. I always invite them to talk it out with me if they have any issues with their feedback. I like to make it a learning process.
  • Four-Step Outline
  • OverviewIn the text, Chapter 11 reviews the best practices used by thousands of organizations around the world to organize, plan, and deliver spoken content outlined in "The Fifth Moment: Presentations". Focus on the Four-Step outline to complete the following activity.

    Instructions

    For each of the following statements, respond in 1—2 paragraphs:
    1. Explain how the Four-Step Outline concept can serve as a fundamental framework for structuring various types of presentations, from internal updates to external sales pitches.
      1. Four-Step Outline (Tell what, Tell why, Tell, Tell what has been told)
    2. Provide a detailed breakdown of how a leader can apply each outline step to create a compelling and coherent presentation that captures the audience's attention, conveys critical messages, and achieves the desired impact.
    This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.View RubricWeek 8 Activity - Four-Step OutlineWeek 8 Activity - Four-Step OutlineCriteriaRatingsPtsExplain how the Four-Step Outline concept can serve as a fundamental framework for structuring various types of presentations, from internal updates to external sales pitches.22.5 to >20.24 ptsExemplaryExplained how the Four-Step Outline concept can serve as a fundamental framework for structuring various types of presentations, from internal updates to external sales pitches.20.24 to >17.99 ptsCompetentExplained how the Four-Step Outline concept can serve as a fundamental framework for structuring various types of presentations, from internal updates to external sales pitches, but the explanation is incomplete.17.99 to >15.74 ptsNeeds ImprovementExplained how the Four-Step Outline concept can serve as a fundamental framework for structuring various types of presentations, from internal updates to external sales pitches, but the explanation is incorrect.15.74 to >0 ptsUnacceptableDid not explain how the Four-Step Outline concept can serve as a fundamental framework for structuring various types of presentations, from internal updates to external sales pitches./ 22.5 ptsProvide a detailed breakdown of how a leader can apply each outline step to create a compelling and coherent presentation that captures the audience’s attention, conveys critical messages, and achieves the desired impact.22.5 to >20.24 ptsExemplaryProvided a detailed breakdown of how a leader can apply each outline step to create a compelling and coherent presentation that captures the audience's attention, conveys critical messages, and achieves the desired impact.20.24 to >17.99 ptsCompetentProvided a detailed breakdown of how a leader can apply each outline step to create a compelling and coherent presentation that captures the audience's attention, conveys critical messages, and achieves the desired impact, but the breakdown is incomplete.17.99 to >15.74 ptsNeeds ImprovementProvided a detailed breakdown of how a leader can apply each outline step to create a compelling and coherent presentation that captures the audience's attention, conveys critical messages, and achieves the desired impact, but the breakdown is incorrect.15.74 to >0 ptsUnacceptableDid not provide a detailed breakdown of how a leader can apply each outline step to create a compelling and coherent presentation that captures the audience's attention, conveys critical messages, and achieves the desired impact./ 22.5 ptsWriting is clear, includes appropriate writing mechanics, and follows SWS formatting requirements.5 to >4.49 ptsExemplaryWriting has very few spelling, punctuation, and grammatical errors; few fragments, comma splices, and run-ons. 0–2 errors present.4.49 to >3.99 ptsCompetentWriting has spelling, punctuation, and grammatical errors that are distracting in a few places; few fragments, comma splices, and run-ons. 3–4 errors present.3.99 to >3.49 ptsNeeds ImprovementWriting has spelling, punctuation, and grammatical errors that are distracting in some places. 5–6 errors present.3.49 to >0 ptsUnacceptableWriting has spelling, punctuation, and grammatical errors, fragments, comma splices and run-ons that distract from the message. More than 6 errors present./ 5 ptsTotal Points: 0
  • CHAPTER 11 Presentation
  • The Four-Step OutlineThis is what you write out to organize your thoughts. If you use it every time you give a presentation, your audience will always remember your message. Master communicators can do this on the fly. Someone can ask you a question about anything, and you can give an answer that makes sense by following this pattern of thinking. In all cases, your presentation should be well organized. The four-step outline works in all presentations. How you implement it depends on your style. It works for everything from informal presentations, such as a wedding toast, to formal presentations, such as financial reviews, Board meetings, and product updates. The titles of the four steps will become your mantra for remembering what makes any presentation effective.1. Tell what tell. Tell your listeners what you’re going to be talking about—the length of your presentation, your topic, and any other special instructions. You have to do this because then they relax. They know what to expect, and they can settle into listening to you.2. Tell why they should listen. This is a brief statement about why these people should be listening to you. It’s not necessarily why they should agree with you or why they should buy what you’re selling them, but why should they be paying attention. This is the “what’s in it for me” step. Even if they don’t like you or like your topic, they will understand why you’re talking about it. Even if they already know why they should be listening, this will remind them and get them thinking, “I’m in the right place for the right reason.” In a keynote speech, for example, Step 2 could be a10-minute story, with that whole story being about why they should listen to you. In most business meetings, it’s just a brief statement. The stronger your Step 2, the more engaged your listeners are going to be. Remember, you can speak at around 183 words per minute, but they can process 600. You control what they are thinking about with the 400 words bouncing around in the back of their heads when you give them compelling reasons why what you’re saying matters.3. Tell. This is the body of your presentation, where you will spend most of your time. It includes stories, examples, editorials, and emotional appeals to your audience. But remember, people won’t hear any of this if they can’t relax and understand why to listen (Step 2).4. Tell what has been told. This is your summary. A summary includes two parts: first, you summarize your most important points, and second, you provide an action statement when applicable—what you want your listeners to do now that they know this information. A summary does not contain everything, and you are not repeating yourself. None of us remembers everything we hear the first time. Repetition is essential for retention.When you use the four-step outline, you outline not only your entirepresentation, but each topic you discuss. The entire outline repeats itself again and again throughout the presentation. As a result, even if you are nervous, when you are well organized, your listeners appreciate it and experience you as effective. Don’t wing the four-step outline unless you know what you’re doing. A master chef can walk into a kitchen, take various ingredients, and produce a delicious meal on the fly. He can do it because he’s spent time learning the various attributes of the different ingredients. He knows what tomatoes will taste like at various temperatures, and how they will mix with greens. Master communicators are just as familiar with the various attributes of human communication. They know that even though they have been presenting for 30 years, practicing will give them more impact. Until you reach that level, don’t wing it. Practice it.