Emails from a Positive and Negative Perspective

Overview

Electronic media provides you with many options for creating effective messages in

business. Many scenarios come up in which you will be asked to craft a positive

message in response to a customer’s issue. In this assignment, you will be asked to

compose messages from both the perspective of a customer and a customer service

representative.

Instructions:

Choose a recent purchase or customer experience you have had that did not

meet your expectations.

Write an email to the company expressing your dissatisfaction and concerns.

Place yourself as the customer service representative receiving your email and

respond appropriately.

Requirements

Your email messages should be brief and to the point.

Include a clear subject line in each email.

Use a professional tone on the email response from customer service.