Overview
For this milestone, you will complete a draft of the first two sections of your Final Project based on the Final Project Case Study. Begin by reading the Final Project Case Study found in the Supporting Materials section of this document.
Directions
Your draft must include these rubric criteria:
- Overview: Summarize the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict.
- Conflict Analysis: In this section, you will analyze the case study provided and determine how stakeholders’ self-perception and communication practices influenced the conflict. Be sure to address the following:
- Assess how the stakeholders’ self-perception influenced the conflict. Provide specific examples to support your assessment. In other words, how might the involved stakeholders’ self-perceptions be at odds with how others see them?
- Describe the communication practices, implicit or explicit, that were used. What implications did they have for the conflict?
- Assess how communication practices might be changed to de-escalate the conflict. Provide specific examples to support your assessment.