For this milestone, you will complete a draft of the third section of your final project based on the Final Project Case Study. Begin by reading the Final Project Case Study found in the Supporting Materials section of this document.
Directions
Your draft must include these rubric criteria:
- Analyzing Heuristics to De-escalate Conflict: In this section, you will analyze the heuristics (personal biases) in the case study and determine how they impacted the interactions in the workplace. Each stakeholder in this situation has their own way of looking at the world as a result of their life experiences. In this case, look at the way each stakeholder looks at the world and the way that perception causes them to react to difficult situations.
- Appraise the heuristics you found in the case study that were the most relevant to the conflict in this case. Support your appraisal with specific examples. For example, was there a bias such as “more is better” or “faster is better”?
- Determine how these perceptions resulted in impressions of bias that negatively impacted workplace interactions in this case. Support your determination with specific examples. For example, did a bias of “people who look like me do a better job” result in a perception that caused discrimination?
- Determine what techniques the Conflict Resolution Specialist might recommend to help the stakeholders use their past experiences to positively benefit or improve similar interactions moving forward. Support your determination with specific examples.
Supporting Materials
The following resource supports your work on the project:
Reading: Final Project Case Study
Milestone Two Rubric
| Criteria | Proficient (100%) | Needs Improvement (70%) | Not Evident (0%) | Value |
|---|---|---|---|---|
| Analyzing Heuristics to De-escalate Conflict: Heuristics in the Case Study | Appraises the heuristics found in the case study that were the most relevant to the conflict in this case and supports appraisal with specific examples | Appraises the heuristics found in the case study that were most relevant to conflict and supports appraisal with examples, but appraisal is cursory or contains inaccuracies, or examples are not specific or relevant to argument | Does not appraise the heuristics found in the case study that were most relevant to the conflict | 30 |
| Analyzing Heuristics to De-escalate Conflict: Impressions of Bias | Determines how these perceptions resulted in impressions of bias that negatively impacted workplace interactions in this case and supports determination with specific examples | Determines how these perceptions resulted in impressions of bias that negatively impacted workplace interactions and supports determination with examples, but determination lacks clarity or contains inaccuracies, or examples are not specific or relevant to argument | Does not determine how these perceptions resulted in impressions of bias that negatively impacted workplace interactions | 30 |
| Analyzing Heuristics to De-escalate Conflict: Positively Benefit | Determines what techniques the Conflict Resolution Specialist might recommend to help stakeholders use past experiences to positively benefit similar interactions moving forward and supports determination with specific examples | Determines what techniques the Conflict Resolution Specialist might recommend to help stakeholders use past experiences to positively benefit similar interactions moving forward and supports determination with examples, but determination lacks clarity or contains inaccuracies or supporting examples are not specific or relevant to argument | Does not determine what techniques the Conflict Resolution Specialist might recommend to help stakeholders use past experiences to positively benefit similar interactions moving forward | 30 |
| Articulation of Response | Submission has no major errors related to citations, grammar, spelling, syntax, or organization | Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas | Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas | 10 |
| Total: | 100% |