Overview
For this milestone, you will complete a draft of the fifth section of your Final Project based on the Final Project Case Study. Begin by reading the Final Project Case Study found in the Supporting Materials section of this document.
Directions
Your draft must include these rubric criteria:
- Building Trust: In this section, you will primarily analyze the case study provided to find instances when stakeholders employed communication skills to manage the situation and build trust. Then you will identify practices through which the team can rebuild trust in the department.
- Referring to the case study provided, assess the utility of the open-ended questions that were used for eliciting useful information. Support your assessment with specific examples.
- Identify points during the conversations where the interviewer verbally summarized key ideas, describing the importance of each occurrence to the communications in the interviews.
- Determine how the impact of Kareem’s actions was at odds with his intent. Support your determination with specific examples from the case study.
- Identify practices that the department can use to rebuild trust. Support your identification with accepted conflict resolution practices.
Supporting Materials
The following resource supports your work on the project:
Reading: Final Project Case Study
Milestone Three Rubric
| Criteria | Proficient (100%) | Needs Improvement (70%) | Not Evident (0%) | Value |
|---|---|---|---|---|
| Building Trust: Open-Ended Questions | Assesses the utility of the open-ended questions that were used for eliciting useful information and supports assessment with specific examples | Assesses the utility of the open-ended questions that were used for eliciting useful information and supports assessment with examples, but assessment is cursory or contains inaccuracies, or examples are not specific or relevant to argument | Does not assess the utility of the open-ended questions that were used for eliciting useful information | 23 |
| Building Trust: Summarized Key Ideas | Identifies points during the conversations where the interviewer verbally summarized key ideas, describing the importance of each occurrence to communications in interviews | Identifies points during the conversations where the interviewer verbally summarized key ideas, describing the importance of each occurrence to communications in interviews, but description is cursory or response contains inaccuracies | Does not identify the points during the conversations where the interviewer verbally summarized key ideas | 23 |
| Building Trust: Impact and Intent | Determines how the impact of Kareem’s actions was at odds with his intent, supporting determination with specific examples | Determines how the impact of the Kareem’s actions was at odds with his intent, supporting determination with examples, but determination lacks clarity or contains inaccuracies, or examples are not specific or relevant to argument | Does not determine how the impact of Kareem’s actions was at odds with his intent, supporting determination with examples | 23 |
| Building Trust: Practices | Identifies practices that the department can use to rebuild trust and supports identification with accepted conflict resolution practices | Identifies practices that the department can use to rebuild trust and supports identification with accepted conflict resolution practices, but support is cursory or conflict resolution practices are not relevant | Does not identify practices that the department can use to rebuild trust | 23 |
| Articulation of Response | Submission has no major errors related to citations, grammar, spelling, syntax, or organization | Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas | Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas | 8 |
| Total: | 100% |