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ETM 419 Morehead State University Quality Management Systems Business Essay

Overview

1- Find a process/product/service for this assignment.

2- Perform DMAIC step to improve the process/product/service

  2.1  Define: Describe the problem in  the process/product/service

  2.2. Measure: Measure the current state (i.e., document current situation for comparison analysis in future)

2.3. Analyze: Analysis the root cause: find the causes that contribute to the problem. You may use some graphical display (Pareto chart, Histogram, etc.)

  2.4. Improvement: Find a scientific method (Design/Development/Implementation) to handle the problem.

  2.5 Control: measure the impact of your scientific method and present a control plan for future. 

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