Overview
Read: Chapters 10-13 in the text. (67 pgs.)
- Textbook will be provided below in a file
The text this week will cover HR development strategies. HR Development focuses on workforce building vs. managing. Succession Planning, Employee Training, Managers and the Recruiting Process and Conducting a Successful and Legal Interview are included. These topics concentrate on workforce improvements and enhancements.
These chapters will help you with your assignment and discussions.
Tedx Fred Lee- Patient Satisfaction or Patient Experience (17:18)
https://www.youtube.com/watch?v=tylvc9dY400
Discussion Forum Week 5: Training on a Budget
Depending on the organization's strategic initiatives and operational constraints, training budgets often get the squeeze. HR is responsible for "Competent" staff according to the ACHC/Joint Commission regulations. Technology is always changing so training is on-going. Service Excellence/Customer Service training is imperative for improving HCHAP scores. Turnover is high and On-Boarding is never ending and leaders need mentoring. Then there is safety and regulatory training that just has to happen.
If your training budget is limited, how do you prioritize training and developing staff?