Overview
- Analyze hand hygiene compliance data.
- Evaluate the performance of an organization-wide hand hygiene compliance program.
- Examine the impact of leadership styles on sustained commitment to healthcare quality management process and patient safety performance.
- Describe various approaches to holding people accountable for compliance with organizational policies.
- Explain the value of mentoring high-potential leaders in healthcare quality management.
SUMMARY
The largest ambulatory surgery center chain in Apollo Bay, Surgical Care Associates (SCA) has experienced increases in surgical site infections (SSIs). The Director identified numerous root causes and assigned the manager, Jerry Simons, to focus on hand hygiene compliance at each of the six surgery center locations. Simons, feeling overwhelmed, consulted with his graduate school mentor, Edna O’Donnell, who gave him the confidence he needed to embark on his first quality improvement project. Simons first visited each of the six surgery centers and interviewed the clinic administrators and the staff. He uncovered various leadership styles and varying degrees of hand hygiene compliance. USE CORRECT GRAMMAR AND USE SIMPLE ENGLISH