Case Study 6: Emergency Department Heroes,Case Study 6: Emergency Department Heroes

Overview

1. Analyze opportunities for improved ED workflow to ensure patient quality and safety in the future.
2. Evaluate the ability of quality management expert to influence others in an effort to improve healthcare processes.
3. Describe the role of collaboration in healthcare quality management.
4. Identify the value of leadership commitment to healthcare quality management initiatives.
5. Differentiate between priority in solving emergency workflow versus minor initiatives.