Week 4 Activity - Communication
Due: Mon Feb 2, 2026 9:00amDue: Mon Feb 2, 2026 9:00am
Ungraded, 75 Possible Points75 Points Possible
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Available after Jan 12, 2026 12:00amAvailable after Jan 12, 2026 12:00am
Overview
The purpose of this formative activity is to learn effective communication for situations where a health administrator is helping to facilitate effective communication between providers of care and patients.
Preparation
Review the OARS Model—Essential Communication Skills Job AidLinks to an external site..
Note: This resource includes some content specific to reproductive health, but the principles may be used across the healthcare spectrum.
Scenario
You are a health administrator, and you have had complaints from patients where communication has not been effective with some physicians. You are now working to create some role-plays that will help facilitate training to improve communication with patients.
Instructions
Using the Week 4 Activity Template Download Week 4 Activity Template, and the OARS Model—Essential Communication Skills Job AidLinks to an external site. as a guide:
- Create a role-playing scenario that demonstrates a conversation between a physician and a patient where the physician makes 3-4 communication mistakes.
Then, create an Instructor Guide in which you:
- Explain what mistakes were made.
- Suggest 3-4 ways that the conversation could have been improved.
| Week 4 Activity - Communication | ||
|---|---|---|
| Criteria | Ratings | Pts |
| Create a role-playing scenario demonstrating a conversation between a physician and a patient where the physician makes 3-4 communication mistakes. | 30 to >17.99 pts Exemplary Created a role-playing scenario demonstrating a conversation between a physician and a patient where the physician makes 3-4 communication mistakes.17.99 to >0 pts Unacceptable Did not a create role-playing scenario demonstrating a conversation between a physician and a patient where the physician makes 3-4 communication mistakes; or created a role-playing scenario, but the scenario was unclear or lacked detail. | / 30 pts |
Explain what mistakes were made. | 22.5 to >13.49 pts Exemplary Explained what mistakes were made.13.49 to >0 pts Unacceptable Did not explain what mistakes were made, or explained the mistakes, but the explanation was unclear or lacked details. | / 22.5 pts |
Suggest 3-4 ways that the conversation could have been improved. | 22.5 to >13.49 pts Exemplary Suggested 3-4 ways that the conversation could have been improved.13.49 to >0 pts Unacceptable Did not suggest 3-4 ways that the conversation could have been improved, or suggested ways that the conversation could have been improved, but suggestions were incorrect, lacked detail or were unclear. | / 22.5 pts |