5.3 internal environment

1. Operations and Logistics
   • Provide a one-page detailed report of Delta Airlines products, services, and manufacturing facilities.
   • Do they produce their products internally or have them outsourced?
   • If they are service-oriented, how are these services provided and what resources do they use? An example would be a healthcare provider of medical staff who works in a hospital, but the hospital is not owned by your company.
   • What is their logistics set up and/or how are their goods and services transported and supplied to the customer?
2. Human Resource Management (HRM)
   • Examine your Delta Airlines workforce.
   • How many employees do they have?
   • What benefits do they offer?
   • Are they union or non-union?
   • What are the working conditions (especially if they have facilities in other countries)?
   • Have they been protested by human rights groups for employment practices, or fined by the government?
   • What is Delta Airlines human resource office's overall mission or goals?
3. Information Technology (IT)
   • Explain how Delta Airlines incorporates Information Technology into its business model.
   • Are administrative and customer services automated?
   • Are the manufacturing and logistics systems automated?
   • What IT trends do they follow and what is the future outlook for Delta's IT utilization?

Your Results

• Each part of your assignment should be one page in length.
• All pages should be double-spaced, with sources cited and referenced using current APA formatting.