Overview
We have reviewed multiple concepts, practices and core drivers that should be considered and assessed when diagnosing and seeking to improve or align an organization's cultural norms. Choose one of the following organizations: IHG International, Citi or Dell. Submit a 3-4 page paper (minimum 2500 words) that applies key topics we have discussed to date and summarizes the following:
1. A brief history of the organization (how was it created, why was it created, who were the key leaders/founders that shaped its structure, market presence and culture).
2. Describe (include specific examples, facts, details) the organization's current culture. What is unique or distinct about the culture? How is the culture observable across the employee and customer/user experience?
3. Summarize where current leaders' actions/priorities and culture align...and where you see misalignment.
4. What key improvements are needed to improve the consistency and positive impact of the organization's culture? Detail how your recommendations reflect best practices (examples and references required), specific details describing how the recommendations can (should) be implemented and outline the business case (ROI) for your recommendations that will appeal to current company leaders.
In-text citations and reference citations must follow APA or MLA guidelines.