Overview
Assignment Question(s):
- In your own words, summarize the article. ( 150 – 200 words ) ( 3 marks )
- To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 150 – 200 words ) ( 4 marks )
- Discuss the tools needed to operate within the new environment as indicated by the author. ( 150 – 200 words) ( 3 mark )