Overview
Discussion Questions:
1.“Customer feedback needs to be part of every employee’s evaluation when that employee has customer contact.” Do you agree or disagree? Explain your position. (minimum words: 200, marks:2)
2.Would you rather work for an organization where everyone knows what others are earning or an organization where this information is kept secret? Why?(minimum words: 200, marks:2)
Case Study:
3. What are the main themes raised in this case? (2Marks)
4. How can organization develop successful mentoring programs to help its work force? (2Marks)
5. What policy changes might the department implement to avoid a repeat of the situation in the future, with another student? (2Marks)