We are a group, and we are managing a project (not actually completing the product, but focusing on management). The part you need to complete for the final presentation is: Project initiation and scope.
Please make a 2-slide PowerPoint. One page for initiation and one for the scope. Also, I need a 5-minute speaker note for the presentation.
Here is some information for the project:
We are proposing to build an AI-powered chatbot for an online clothing retailer as our project. The chatbot will help customers find products, receive personalized style recommendations, check order status, and get answers about sizing, returns, shipping, and store policies. The goal is to improve customer service, increase sales, and create a faster, more convenient online shopping experience. We believe it’s relevant to the course because we are applying project management concepts to a very realistic initiative in the field of information technology and AI. There are also many case studies of implementing AI-powered chatbots successfully: For example, H&M’s AI-supported customer service shows how chatbots can improve customer engagement and operational efficiency. The project also allows us to consider important issues such as customer data privacy, system security, AI accuracy, ethical use of the information, and integrating the information with the existing e-commerce systems.
Business Need
EasySportswear is an online clothing company that needs a more efficient way to support online customers throughout the shopping process. Online users are likely to have questions about product availability, sizing, store policies, and orders. This has been supported by online human representatives from the customer service team. However, EasySportswear has an initiative to mitigate long response times, short availability ranges, and high operational costs. An AI-powered chatbot would help EasySportswear provide fast customer support, increasing sales through personalized product recommendations and improved customer satisfaction.
Project Objectives (SMART)
●Develop and design an AI-powered customer service chatbot and deploy it on EasySportswear’s official online website. Complete user acceptance testing and launch the chatbot by 8/16/2026.
●Equip the AI-powered chatbot with the capability of answering at least 80% of customer questions, such as product availability, sizing, and store policies, for the launch of MVP (Minimum Viable Product).
●Improve NPS (Net Promoter Score), measuring overall customer satisfaction, by at least 5 points within 6 months after MVP launch.
●Reduce the average response time for customer inquiries from over 3 minutes to less than 15 seconds within the first quarter after MVP launch.
●Increase customer conversion from website visit to purchase by at least 5% within 6 months after MVP launch.
In Scope
●The AI-powered chatbot can answer frequently asked questions by EasySportswear customers related to products and store policies.
●The AI-powered chatbot can assist customers with checking order information.
●The AI-powered chatbot can make personalized recommendations based on customer profiles.
●The AI-powered chatbot can flag complex inquiries and automatically notify human customer service representatives.
●The AI-powered chatbot integrates with EastSportswear’s e-commerce platform for information retrieval and validation without manual intervention.
●The AI-powered chatbot will have built-in security features to protect sensitive customer data.
●The AI-powered chatbot will provide basic analytics on frequently asked questions, customer trends, and chatbot usage, formatted as emailed reports biweekly.
Out of Scope
These features are excluded from the MVP launch and may be considered for future iterations:
●The AI-powered chatbot can answer questions not relevant to products, orders, or store policies.
●The AI-powered chatbot can update order status, process refunds, and manage user accounts automatically based on customer requests.
●The AI-powered chatbot supports multiple languages other than English.
●The AI-powered chatbot will provide a user interface for advanced real-time analytics on customer activities and machine learning models, such as forecasting.
●The AI-powered chatbot will improve the accuracy of its answers automatically without human intervention and maintenance.
Major Deliverables
Project Proposal An official document that includes project scope, project estimate, project milestones, work breakdown structure, and project team responsibilities.
Technical Requirements Documentation A complete documentation of the chatbot’s functional requirements, design, and operational knowledge base.
AI Chatbot Prototype A working prototype demonstrating the chatbot’s features. This will be delivered in EasySportswear’s secured staging environment and used for user acceptance testing.
MVP Deployment in Production A fully operational AI-powered chatbot was launched on the EasySportswear official website.
Post Deployment Report An analytics report evaluating proposed objectives, including Net Promoter Score, average response time, and customer purchase conversion rate.
Budget
Budget Category | Estimated Cost |
Project management, research, and business consultation | $20,000 |
Core chatbot functionality design, development, and testing | $30,000 |
System integrations | $15,000 |
AI platforms/providers and various software tools | $50,000 |
Security features | $10,000 |
Training and documentation | $5,000 |
Funds reserved for contingency | $5,000 |
Miscellaneous staffing cost | $15,000 |
Total Estimated Budget | $150,000 |
Constraints
- The project must be completed within the fixed 7-week course timeline.
- Team members are available only part-time, alongside other academic and work commitments.
- The project scope is limited to the estimate approved in this scope; scope changes requiring additional funds must be re-approved.
- The chatbot must comply with data privacy and security requirements for handling customer information.
- Development is limited to tools and platforms accessible to the team within the project timeframe.
Milestones
Milestone | Target Completion | WBS Reference |
Project initiation completed, including approval of the project scope, stakeholder roles, and project schedule | Week 1 | 1.1–1.4 |
Complete key requirement documentation, including business, technical, security, and compliance requirements | Week 2 | 2.1–2.4 |
Complete chatbot wireframe and knowledge base | Week 3 | 3.1–3.3 |
Complete chatbot prototype | Week 4 | 4.1 |
Complete e-commerce platform integrations | Week 5 | 4.2–4.3 |
Complete quality assurance and user acceptance testing | Week 6 | 5.1–5.4 |
MVP launch, post-deployment monitoring, and project closeout | Week 7 | 6.1–7.3 |