Overview
After reading the attached case study, write a two- to three-page case study response. Use APA format, 7th edition, student version, including a title and references page. In the case study response, include each of the following:
- Title Page Introduction (with identification of the key issues and a well-developed thesis statement)
- Background (focus on two to three of the most significant issues; include relevant facts and support from outside readings and research)
- Discussion of Alternatives (what two or three options should the manager consider)
- Final Recommendation: As a leader, what are your next steps? (support with solid evidence and include specific strategies to implement the solution, including what should be taken and who should take that action)
- References. CASE STUDY- LEADERSHIP WITH STYLEWHAT IS THE BEST WAY TO COACH AN EMPLOYEE. Ted Rogers Leadership Centre. You are the assistant manager in the Galaxy Wine Bar, located in a busy downtown Torontohotel, close to the Rogers Centre. It is 2:30 am. You are in the back office doing somepaperwork when one of your servers comes to report a problem with a group of customers.The customers are a group of 18 sports fans. They are guests at the hotel and have come to thebar at midnight following the Stanley Cup win by their beloved Habs, the Montreal team. Sincemidnight, the group has ordered an impressive amount of food as well as many expensivebottles of wine. At last call, at 1:45 am, they ordered more wine and food. Now, at 2:30 am,they are getting angry at their server who has informed them that the bar is closing in fifteenminutes, at 2:45am, as required by Ontario’s liquor licensing laws. The group wants to continue to party and relive the big moments of the game.You have had a lot of experience dealing with situations like this. You know that it might bepossible to move the party upstairs to the guests’ hotel rooms. You hesitate, wondering if youshould just take over or use this as an opportunity to coach an employee on how to manage thesituation themselves. Time, however, is short.As a leader, what are your next steps?Keywords: employee relations, situational leadership