One key characteristic that distinguishes a service from a good is intangibility. A service, therefore, cannot be perceived by the senses as easily as a product.
Promotion often utilizes images and pictures in the process of achieving strategic goals. But with a service, there may not be anything physical to photograph. As a result, when promoting a service, a company must often use symbols to represent the offered service.
For this week’s Application, select three organizations that you have seen advertised (select at least one service and one product among the three organizations). For each of the organizations, review its website, specifically focusing on the digital media used to market its products or services.