The customer is always right!
Read: https://www.business2community.com/customer-experi...
https://hbr.org/2002/06/my-week-as-a-room-service-...
Propose and argument for both sides of this Services discussion... (use quotes from the articles)
1. Why should a customer always be viewed as being right?
2. Why should we not consider that a customer is not always right?
3. What can social media and customers' postings have on a service's reputation? What should a service do?