Overview
Case Discussion Questions
1The controlling facet of the P-O-L-C framework introduces you to a variety of controls. What types of controls does Nordstrom seem to effectively incorporate into their operations?
2Does Nordstrom use behavioral controls? What are some examples?
3Does Nordstrom use outcome controls? What are some examples?
4What suggestions would you give Nordstrom for maintaining and evolving the organizational culture that has contributed to its success?
5. What balanced scorecard elements does Nordstrom seem to view as most important?
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