Overview
Please answer the following questions clearly and conscisely:
- How are the four building blocks of competitive advantage related to each other?
- What role can top management play in helping a company achieve superior efficiency, quality, innovation, and responsiveness to customers?
- Over time, will the adoption of Six Sigma quality improvement processes give a company a competitive advantage, or will it be required only to achieve parity with competitors?
- What is the relationship between innovation and competitive advantage?