Quality management discussion

2.1 Learning Outcomes:

• Recognize the importance of quality management theory, principles, and practices

applied in businesses on national and international levels.

• State the importance of standardization and quality standards.

2.2 Action Required: (Read)

Chapter 1. Organizational Structures

• Textbook:Thomas Pyzdek & Paul Keller: The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence, McGraw-Hill Professional; 2 edition (December 18, 2012). ISBN-13: 978-0071799249

2.3 Test your Knowledge (Question):

1. Explain the idea of the transaction-cost theory.
2. Discuss two to three limitations of the hierarchical structure.

2.4 Instructions

• Read Chapter 1 and answer the questions.
• Post your answer in the discussion board using the discussion link below

(Week 2: Interactive Learning Discussion)