Overview
write a 2-page paper) titled "Through the Eyes of the Patient."
Include:
- What makes a great patient experience in a health care facility?
- What can you, as a marketing professional, do to make that experience better?
- What is CRM and how does that help?
- How can technology be used to enhance the patient experience?
- How do you create patient loyalty in an organization?
- What is a Customer Recovery System?
Give examples. You may use personal experiences. Please document any outside references that are used. Be creative!