Overview
Riccucci and Van Ryzin (2017) demonstrate that the social origins of a bureaucrat can produce a sense of trust and legitimacy among citizens who share those social origins, thereby resulting in cooperation from the citizens and ultimately the production of more effective policy outcomes, without any action by the bureaucrat. (True or False)
The term emotional labor shares similarities as well as differences with physical labor - both require skill and experience and are subject to external controls and divisions of labor. (True or False)
Workers who hold permanent positions in civil service systems do not have the right to due process. (True or False)
Nonprofits have less latitude in hiring and setting compensation than public organizations. (True or False)
The four types of organizational resources are human, financial, information, and (A. Technology) (B. Material) (C.Time) (D.none of the above)
The primary means for assessing job satisfaction, engagement, and retention is by (A. Interviews) (B. Focus groups) (C. Employee surveys) (D. none of the above)
Leadership development is an integral part of succession planning and includes training that (A. Develops creativity, innovation, strategic thinking and vision.) (B. Emphasizes the importance of accountability, service to the public, decisiveness, problem solving, and technical credibility.) (C. Instructs about how to manage finances, human capital, and information technology) (D. All of the above)
(A. Social capital) (B. Hierarchy) (C.Diversity) (D.Representative bureaucracy) is based on the idea that people of different backgrounds and heritages have different experiences and it is important that their voices be heard in government programming, planning, and delivery of services so that these experiences are reflected.
Private sector unions and public sector unions are different because (A. private sector unions and companies are constrained by market forces, while public sector unions are constrained by economic pressures as well as political values.) (B.Public sector unions are focused on the share of earnings allocated to labor and private sector unions focus on budget allocations.) (C. Public sector unions can strike, but it is illegal to strike in the private sector.) (D.Only private sector unions provide a collective voice to advocate for issues important to workers.)
What is public service motivation? What are the four dimensions with which it is associated? Do you feel like you have this during this period in your life? (4-5 sentences please. reference the text with quote(s) and page number(s) ).
Using the Riccucci & Ryzin (2016) article, describe the idea of Representative Democracy in bureaucracy. How can having diversity in public administration potentially be beneficial to the public it serves?