Statistics Question

During a recent integrated product team (IPT) meeting with the operations department, the operations manager mentions that they have received the results from a recent random anonymous survey in which the company is looking to examine call outs as a part of a broader continuous improvement project within the company.

An un-planned/un-allocated call out is described by the company as a situation where a person intended to work on the production floor “calls out” but more importantly productivity is impacted because the station has no one to work on the process area causing delays in production.

The company believes that this has improved but has not been historically tracking this at the level necessary to understand the trends, so the IPT was formed to work these and other issues identified by a Quality Management System auditor from one of the company’s core customers.

The team has been implementing process improvement initiatives throughout the company and is comparing their expected results to the recently conducted study.

The study identified that in a recent random survey of 1499 employees only 51 said they would have no issue with making unplanned call outs in the performance period. The team is interested to see how this compares to the last data from a year ago in which records of 16 of 797 randomly selected employees were found to have called out within the same performance period.

After some discussion, the operations group looks to you as the industrial engineering lead and asks you how you would evaluate this and what conclusions they can draw from this and what recommendations you suggest as a result.

Modify and use the attached example as a report template to provide your results. Please include each major section and add others as needed to articulate your results.