Assignment - Benchmark - Value Chain and Process Improvement
Operations are composed of many different processes to fulfill customer needs and requirements. The value chain is a higher-level view of those processes from a customer view. In order to meet customer requirements like quality and cycle time, organizations need to identify the value chain, subprocesses, and measures needed to meet the customer needs.
For this assignment, refer to the definitions of value chain and supply chain as provided in the topic Resource “ASCM Supply Chain Dictionary.”
Consider a process from an organization you are familiar with. Develop a 12-15 slide digital presentation that incorporates the following:
- A flowchart that identifies the steps in the high-level value chain required to fulfill customer requirements from beginning to end.
- Identification of the operational subprocesses from the high-level value chain steps.
- Metrics that the organization should monitor at both the value chain level and subprocess level.
- An analysis of the process and metrics to determine if a process within the value chain is not working.
- Recommended steps for the organization to take, based on your analysis, for value chain improvement.
The title slide and reference slide are included in the slide count. Include speaker notes below each content-related slide that represent what would be said if giving the presentation in person. Expand upon the information included on the slide, and do not simply restate it. Ensure the speaker notes include a minimum of 50-100 words per slide.
You are not required to use PowerPoint for your digital presentation; however, refer to “Creating Effective PowerPoint Presentations," located in the Student Success Center, for additional guidance on completing this assignment in the appropriate style.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
Rubric Criteria
Total 100 pointsCriterion | 1. Unsatisfactory | 2. Insufficient | 3. Approaching | 4. Acceptable | 5. Target |
|---|---|---|---|---|---|
Value Chain Flowchart | 0 points Steps of the value chain flowchart are absent, inappropriate, or irrelevant. | 11.1 points Identified steps of the value chain flowchart have several oversights and they are weak or marginal with several gaps in presentation. | 11.85 points Identified steps of the value chain flowchart make connections at a cursory level and contain minimal gaps. Supporting sources show some understanding of the content | 13.05 points Flowchart identifies steps of the value chain that make meaningful connections, contains no gaps, and is clear and integrated. Supporting sources illustrate an understanding of the content. | 15 points Flowchart identifies the steps of the value chain that make meaningful connections, contains no gaps, and is thorough and well-integrated. Supporting sources illustrate a deep understanding of the content. |
Operational Subprocesses | 0 points Operational subprocesses are not identified. | 7.4 points Identified operational subprocesses have several oversights and they are weak or marginal with gaps in presentation. | 7.9 points Identified operational subprocesses make connections at a cursory level and contain minimal gaps. Supporting sources show some understanding of the content | 8.7 points Identified operational subprocesses make meaningful connections, contain no gaps, and are clear and integrated. Supporting sources illustrate an understanding of the content. | 10 points Identified operational subprocesses make meaningful connections, contain no gaps, and are thorough and well-integrated. Supporting sources illustrate a deep understanding of the content. |
Metric Identification | 0 points Metrics the organization should monitor are not identified. | 11.1 points Identifies few metrics that the organization should monitor at both the value chain and subprocess level. | 11.85 points Identifies some metrics that the organization should monitor at both the value chain and subprocess level. | 13.05 points Identifies most metrics that the organization should monitor at both the value chain and subprocess level. | 15 points Expertly identifies metrics that the organization should monitor at both the value chain and subprocess level. |
Process Evaluation (B) (C2.5, C8.5) | 0 points Method for analyzing and evaluating the process and metrics is not provided. | 11.1 points Method for analyzing and evaluating the process and metrics is vague or unclear. | 11.85 points Method for analyzing and evaluating the process and metrics is somewhat vague. | 13.05 points Method for analyzing and evaluating the process and metrics is somewhat practical and insightful. | 15 points Method for analyzing and evaluating the process and metrics is practical and insightful. |
Value Chain Improvement Steps (B) (C3.2, C9.2) | 0 points Steps the organization could take to improve the value chain are not provided. | 11.1 points Steps the organization could take to improve the value chain are vague or unclear. | 11.85 points Steps the organization could take to improve the value chain are somewhat vague. | 13.05 points Steps the organization could take to improve the value chain are somewhat practical and insightful. | 15 points Steps the organization could take to improve the value chain are practical and insightful. |
Presentation of Content | 0 points The content lacks a clear point of view and logical sequence of information. Presentation includes little persuasive information. Sequencing of ideas is unclear. | 7.4 points The content is vague in conveying a point of view and does not create a strong sense of purpose. Presentation includes some persuasive information. | 7.9 points The presentation slides are generally competent, but ideas may show some inconsistency in organization and/or in their relationships to each other. | 8.7 points The content is written with a logical progression of ideas and supporting information, exhibiting a unity, coherence, and cohesiveness. Presentation includes persuasive information from reliable sources. | 10 points The content is written clearly and concisely. Ideas universally progress and relate to each other. The project includes motivating questions and advanced organizers. The project gives the audience a clear sense of the main idea. |
Layout | 0 points The layout is cluttered, confusing, and does not use spacing, headings, and subheadings to enhance the readability. The text is extremely difficult to read with long blocks of text, small point size for fonts, and inappropriate contrasting colors. Poor use of headings, subheadings, indentations, or bold formatting is evident. | 3.7 points The layout shows some structure but appears cluttered and busy or distracting with large gaps of white space or a distracting background. Overall readability is difficult due to lengthy paragraphs, too many different fonts, dark or busy background, overuse of bold, or lack of appropriate indentations of text. | 3.95 points The layout uses horizontal and vertical white space appropriately. Sometimes the fonts are easy to read, but in a few places the use of fonts, italics, bold, long paragraphs, color, or busy background detracts and does not enhance readability. | 4.35 points The layout background and text complement each other and enable the content to be easily read. The fonts are easy to read and point size varies appropriately for headings and text. | 5 points The layout is visually pleasing and contributes to the overall message with appropriate use of headings, subheadings, and white space. Text is appropriate in length for the target audience and to the point. The background and colors enhance the readability of the text. |
Language Use and Audience Awareness Includes sentence construction, word choice, etc. | 0 points Inappropriate word choice and lack of variety in language use are evident. Writer appears to be unaware of audience. Use of primer prose indicates writer either does not apply figures of speech or uses them inappropriately. | 3.7 points Some distracting inconsistencies in language choice (register) or word choice are present. The writer exhibits some lack of control in using figures of speech appropriately. | 3.95 points Language is appropriate to the targeted audience for the most part. | 4.35 points The writer is clearly aware of audience, uses a variety of appropriate vocabulary for the targeted audience, and uses figures of speech to communicate clearly. | 5 points The writer uses a variety of sentence constructions, figures of speech, and word choice in distinctive and creative ways that are appropriate to purpose, discipline, and scope. |
Mechanics of Writing Includes spelling, capitalization, punctuation, grammar, language use, sentence structure, etc. | 0 points Errors in grammar or syntax are pervasive and impede meaning. Incorrect language choice or sentence structure errors are found throughout. | 3.7 points Frequent and repetitive mechanical errors are present. Inconsistencies in language choice or sentence structure are recurrent. | 3.95 points Occasional mechanical errors are present. Language choice is generally appropriate. Varied sentence structure is attempted. | 4.35 points Few mechanical errors are present. Suitable language choice and sentence structure are used. | 5 points No mechanical errors are present. Skilled control of language choice and sentence structure are used throughout. |
Format/Documentation Uses appropriate style, such as APA, MLA, etc., for college, subject, and level; documents sources using citations, footnotes, references, bibliography, etc., appropriate to assignment and discipline. | 0 points Appropriate format is not used. No documentation of sources is provided. | 3.7 points Appropriate format is attempted, but some elements are missing. Frequent errors in documentation of sources are evident. | 3.95 points Appropriate format and documentation are used, although there are some obvious errors. | 4.35 points Appropriate format and documentation are used with only minor errors. | 5 points No errors in formatting or documentation are present. Selectivity in the use of direct quotations and synthesis of sources is demonstrated. |