Overview
For this assessment, you have been tasked with completing an investigation of a claim and recommending the proper discipline to management officials.
Select one of the cases below to investigate.
Case 1: Brian is a new employee hired within the last year. Brian frequently calls out sick on Fridays and is often late to work on Monday mornings. You need to address leave issues.
Case 2: Anthony and Melissa used to be best friends at work and have even gone out on a few dates. Anthony now has a new girlfriend and does not want to spend as much time with Melissa. Melissa feels that they need to keep a close relationship to be successful on team projects. Anthony disagrees. Recently Melissa was promoted to the supervisor of the team and is demanding Anthony spend time alone with her in her office. Anthony is not happy with this treatment and feels he is being harassed, so he reports this to human resources.
Case 3: Rene is a black, Muslim mother. She is a long-term employee of Computer Optics and is assigned to the stock room. She oversees purchasing supplies and auditing equipment for the company. Rene was recently ordering supplies using the company software system. She was also talking on the phone with a friend and did not realize that instead of purchasing 100 orders, she placed 1,000 orders. This led to a financial loss to the company. This is the third time Rene has made a mistake this large. The manager wants to terminate Rene due to her performance issues. Rene files a complaint, stating that she is being mistreated due to her race and religion. You need to justify both the possible termination and respond to the formal complaint.
- Provide, in your own words, an overview of the regulation or law that should be considered when investigating the claim presented.
- Summarize the steps that you will follow during the investigation and their relevant impacts.
- What parties will you interview?
- Describe the specific issues you need to investigate.
- What policies or procedures should you follow?
- Describe the interview questions you should consider or avoid during this process. Consider relevant employment laws.
- What type of documentation will you collect and who has access to these?
- Compare the various alternative dispute resolutions (ADR) processes.
- Compare the pros and cons of using negotiation, mediation, or arbitration.
- Which ADR practice would you suggest for this situation and why?
- Recommend corrective action or actions to put into place, including policy changes and training.
- What changes to policy should be considered?
- How will you prevent retaliation from occurring with any of the employees involved in the investigation?
- What training should be completed or suggested?
- How will the organization cultivate an atmosphere of trust once the investigation is completed?