Overview
Read the case: Smile Again! Applying Design Thinking to Improve Dental Patients' Experience (in the HBS coursepack) and respond to the following:
- What is design thinking?
- What should design thinking training cover?
- How can organizations use design thinking?
- Discuss the choices made in the intervention design in terms of intervention location, training participants, and company size.
- Why do we expect changes in the psychological and team variables after the intervention?
- How can a company create a cooperative and innovative culture? How can design thinking change the company’s ability to innovate?
Requirements for this written assignment:
·The length of this assignment should be 3-5 pages (excluding title and reference page)
APA formatting is required for this assignment
·Course text(s), lecture notes and other course material/readings should be cited in all written assignments
·Assignment file must have a .doc or .docx extension
·Outside sources (journal/research articles, books, etc.) should be integrated when applicable