Overview
You are hired as an Operations Management Consultant to analyze the situation and provide practical, evidence-based recommendations.
Assignment Tasks
Part A – Operations Strategy
Task:
1. Operations Strategy Overview
o Select a key operational area at OasisTech (e.g., IT Support, Project Delivery, Customer Service).
o Describe the main responsibilities, objectives, and challenges of this area.
2. Strategy Development
o Identify five key strategic priorities for improving this operational area (e.g., efficiency, quality, speed, flexibility, innovation).
o Recommend two practical strategies or initiatives to address the challenges in this area.
o Justify your choices by explaining how they align with the company’s goals and improve performance.
Part B – Process Design and Layout
Task:
1. Process Analysis
o Select one core process in the operational area you chose (e.g., “IT Support Ticket Resolution”).
o Describe the current process and its issues (e.g., delays, errors, duplication).
o Identify how volume and variety of tasks affect this process.
2. Process Improvement & Layout
o Propose two practical ways to redesign the process to improve efficiency, quality, or flexibility.
o Recommend a layout type (fixed, functional, cell, product/line, or mixed) suitable for the process.
o Justify how the layout choice supports the process improvements and enhances operational performance.
Part C – People and Job Design
Task:
1. Job Analysis
o Select a key role in the operational area (e.g., IT Technician, Customer Service Officer).
o Describe tasks, responsibilities, and skills required.
2. Job Design & Workforce Management
o Identify two main challenges related to employee motivation, engagement, or workload.
o Propose two practical solutions (e.g., job rotation, empowerment, training, flexible working).
o Explain how these solutions will improve employee satisfaction, efficiency, and process performance.
Part D – Presentation
Prepare a PowerPoint presentation summarizing your key findings and recommendations from Parts A, B, and C. Include:
You are hired as an Operations Management Consultant to analyze the situation and provide practical, evidence-based recommendations.Part A – Operations Strategy,Part B – Process Design and Layout,Part C – People and Job Design,Part D – Presentation.