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Marketing · Studypool

Unit 5: Online Customer Relationship Management Part Il

Overview

Description

White Oak Mountain Coffee Roasters has worked hard in its local market area. It is now a premium coffee brand for its region of the southeastern part of the United States. Based on its target market of high-end coffee lovers who brew at home and have an annual household income of $100,000, the brand is ready to develop a digital presence and start to sell online for shipment across the country.

Respond to the following:

  • Develop a buyer persona that includes the following:
    • Background and demographics: What is their career path and lifestyle?
    • Goals and challenges: What problem does your product or service solve?
    • Technology and social media: What are your device preferences, social media platforms, and communication preferences?
    • Marketing message: How can you describe your solution to have the biggest impact on your persona?
  • Using the buyer persona, answer the following questions:
    • What information would be included in a media plan?
    • What steps would be taken to manage the customer relationship (include how to develop lead generation, sales, and follow-up, as well as connections through social media)?

Please use the U5 IP Template to complete this assignment.